Security Officer

Position: Security Officer 1 FT Days
* Must be willing and able to work unscheduled hours based on the needs of the department
* Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
* Must be able to read, understand, implement and execute GBMC Security strategies as depicted in the GBMC Security policies, procedures, practices
* Must be able to complete and understand security training program requirements upon new hire onboarding and maintain throughout employment
* Must be able to successfully utilize electronic dispatch system to generate calls for service and complete reports
* Remain flexible to ever changing environments; adapt well to different situations
* Proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors and all others remain safe, calm and respected while onsite.
* Ability to maintain satisfactory attendance and punctuality standard
* Neat and professional appearance
* Candidates must be able to demonstrate their ability to understand verbal and written direction, maintain a professional demeanor and restraint at all times, which includes stressful situations.
* Strong interpersonal and communication skills are necessary to effectively deal with patients, visitors and staff
* Must be able to handle pressure of working with high volume public (constantly to occasionally depending on assignment)
* Immediately responds to emergencies to provide necessary assistance to employees and customers
* Ability to operate a variety of machines and equipment including automobiles, office equipment, radio, telephone, visitor management system, access control system, and CCTV
* Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
* Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
* Climb stairs, ramps, or ladders occasionally during shift
* Bend/twist at waist/knees/neck to perform various duties
* Occasionally lift or carry up to 50 pounds
* Run as needed
* Constant use of upper body extremities to perform tasks which require reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
* Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
* Work in various environments including adverse outdoor conditions such as cold, rain or heat
* Constant mental alertness and attention to detail required while setting priorities and following up on assignments
* Current State Driver’s License which must be maintained throughout employment
* Security Guard certification issued by the Maryland State Police that must be maintained throughout employment
* Security Guard training by an approved instructor from the Maryland Police and Correctional Training Commission for in-service training that must be maintained throughout employment
* As a condition of continued employment, employee must maintain current active status of all required competencies and certifications to include but not limited to CPR, EMTALA, Work Place Violence Prevention training
* These conditions of employment are mandatory for all Security Officer’s to work independently
* Security Officers are
** not
* * permitted to work independently if these conditions of employment are not met
* Duties include those noted on the first page of job description summary
* Ensure the facility is provided with high quality security services to protect people and property
* Report safety concerns, security breaches and unusual circumstances both verbally and in writing
* Build, improve and maintain effective relationships with patients, visitors and staff
* Answer questions and assist patients, staff and visitors
* Answer phones or greet patients, staff,…