Asset Protection - Coordinator - Towson Town Center

Job Description

The Asset Protection Coordinator helps maintain a safe, secure environment for our people, customers, and assets. In this role, you’ll support safety initiatives, investigate incidents, and partner with store leadership to reduce shrink and promote operational excellence. You’ll partner closely with the Asset Protection Manager, store leadership teams, and local law enforcement agencies. Collaboration across Store Operations and Asset Protection functions will be critical to success.

• Monitor CCTV and conduct surveillance to identify suspicious activity.
• Support investigations by gathering data, conducting package checks, and responding to alarms in our Employee Service Area.
• Enforce safety and security procedures to promote a safe store environment.
• Execute shrink reduction strategies using RFID and other reporting tools.
• Complete accurate and timely incident, investigation, and security metric reports.
• Assist in training store teams on asset prevention, partner with management on action plans, and connect with local law enforcement.

• 1+ year of retail or asset protection experience.
• Strong organizational and time management skills.
• A calm and professional approach to handling safety related situations.
• Strong accountability, initiative, and confidentiality.
• Excellent verbal and written communication skills.
• Ability to work a flexible schedule based on business needs.
• Knowledge of CCTV systems and basic computer skills (preferred).
• Comfortable using surveillance, reporting, and monitoring technologies.

This is a hands‑on, high‑volume role requiring physical labor and continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing and pulling. Handle bulky and sometimes awkwardly shaped items, which include reaching for and lifting these items above the head.

Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

The pay range for this position is $22.60 - $23.50 hourly, varying by location and based on job‑related knowledge, skills, and experience.

• Medical, vision, and dental insurance.
• Retirement plan (401(k)).
• Paid time off accruals.
• Holidays.
• Life and disability insurance.
• Merchandise discounts and employee assistance program (EAP) resources.
• Eligibility for performance‑based incentives/bonuses.

For Los Angeles or San Francisco applicants:
Nordstrom conducts background checks after a conditional offer and considers qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. Applicants with disabilities who require assistance or accommodation may contact the nearest Nordstrom location for support.