Human Services Associate - Family Services

Job Summary

Under general supervision, screens, evaluates, and monitors clients in the Child Advocacy Center, provides counseling and case management services as part of a treatment or rehabilitative plan, and makes referrals to other agencies or professionals. The position ensures clients are promptly and appropriately connected to trauma-informed care, maintains a robust network of vetted community resources, and proactively manages the referral process from initiation through successful service linkage.

• Interviews clients to establish case history or review case histories of referrals in order to assess needs.
• Assesses client needs and develops an appropriate plan which will include referral of client to another agency or professional.
• Provides crisis intervention and individual, family and group counseling to clients.
• Proactively follows up on all mental health services linkage for clients.
• Continuously identifies, vets, and maintains a comprehensive database of therapists.
• Monitors and evaluates clients' participation in treatment program by case management.
• Maintains detailed records of clients' activities and provides reports to courts or other agencies upon request.
• Follows up on referrals and acts as a liaison between clients, the courts, clinics, employers, and community organizations.
• Attends court arraignments and trials.
• Prepares statistical and summary reports as requested.
• Conducts educational, community relations, prevention, and outreach programs.
• Attends meetings and training sessions.

• Recommends and assists in implementing corrective actions related to problem areas in overall program.
• May supervise and/or train subordinate human services and clerical personnel.
• May act as lead worker.
• May transport clients or make home visits.
• Assists sick or injured senior adults until emergency personnel arrive at the scene. Performs other related duties as required.

• Knowledge of the theories and principles of human behavior, growth and development, mental illness, alcohol and drug abuse, and problems related to socioeconomic factors.
• Knowledge of modern individual, group, and family counseling techniques, diagnostic assessment, and basic treatment planning.
• Basic knowledge of community, human, and social services assistance programs.
• Writing skill necessary to complete forms, medical records, case histories, and reports.
• Good interpersonal skills.
• Ability to conduct individual diagnostic/assessment interviews and to formulate a basic treatment plan.
• Ability to make appropriate referrals.
• Ability to establish and maintain good working relationships with others.
• Ability to appropriately handle hostile individuals and those experiencing a crisis.
• Ability to understand the rules and procedures of the courts and criminal justice system.
• Ability to interpret Federal, State, and local regulations, procedures, and guidelines for human services professionals.
• Ability to read and understand professional journals and other publications.

• Knowledge of the theory and practice of provision of human services in the applicable specialty.
• Knowledge of the organization and role of assigned program within the County and State human services structure.
• Knowledge of community resources and support groups available to clients.
• Knowledge and understanding of applicable Federal, State, and local regulations, procedures, and guidelines including those of the courts and criminal justice system.
• Knowledge of County and departmental rules, regulations, policies, and procedures relating to performance of duties.
• Skill in conducting individual diagnostic/assessment interviews and formulating basic treatment plans.
• Skill in making appropriate referrals.
• Skill in handling hostile individuals.
• Skill in crisis intervention.
• Skill in individual, group, and family counseling.
• Skill in case management.
• Ability to assist in the development of complex or comprehensive treatment plans.
• Ability to conduct educational programs for clients or the community.
• Ability to lead and instruct other workers within the program.