Human Services Assistant - Non Merit

Job Purpose

Under close supervision, determines eligibility of applicants for various programs and services in areas such as public or mental health, social services, and aging; and assists Human Services Associates and other professionals with case management.

• Interviews clients and reviews applications and other forms to determine eligibility for financial aid or other services according to established guidelines.
• Explains program policies and procedures to clients.
• Assists clients and others in obtaining supportive information as required and contacts other agencies to verify information.
• Assists in placing clients into other programs.
• Computes dollar amounts of grants for clients based on established guidelines.
• Initiates procedures to grant, modify, deny or terminate clients' participation in program.
• Regularly reviews clients' activities with professionals in program.
• Maintains detailed records of cases and assembles these into periodic reports.

• Assists walk-in clients and answers telephone inquiries.
• May conduct home visits to obtain or verify information.
• Performs other related duties as assigned.

Graduation from an accredited college or university with an associate in arts degree in a social science or behavioral science.

Possession of the 90‑hour Child Development Associate (CDA) certification and the 45‑hour Infant/Toddler CDA certification is preferred.

Experience in individual, group, or family counseling or in intake and referral work may be substituted on a year-for-year basis up to a maximum of two years for the required education.

• Basic knowledge of interviewing techniques.
• Skill in performing simple mathematical calculations such as addition, subtraction, multiplication, and division.
• Writing skill necessary to complete simple application forms and reports.
• Ability to obtain information from clients and to compile information into case records.
• Ability to communicate orally. Ability to establish and maintain effective working relationships with others.
• Ability to understand Federal, State, and local regulations, program policies and procedures, to apply them to specific client situations, and to compute the amounts of grants to clients.
• Ability to maintain detailed and accurate records and to prepare summary reports.
• Ability to use a computer to enter, update, or retrieve information.
• Frequent significant decision- and problem-solving abilities.
• Ability to work as team member collaborating with parents and community resources.
• Ability to supervise and monitor children under the age of five years old at all times and ensure a safe environment.
• Ability to respond appropriately to an emergency or crisis situation.
• Frequent driving for home visits sometimes in outlying areas.

• Knowledge of Federal, State, and local regulations, policies, and procedures relating to assigned programs.
• Knowledge of community services and other agency programs for referral.
• Knowledge of County and departmental rules, regulations, policies, and procedures relating to the performance of duties.
• Skill in obtaining information from clients and applying program requirements to determine eligibility.
• Skill in computing amounts of grants. Skill in maintaining accurate records and preparing summary reports.
• Ability to assist human services professionals with case management.
• Ability to perform basic assessment of client needs for referral purposes.
• Ability to recognize clients in crisis and take appropriate action.
• Ability to maintain client confidentiality.
• Frequent significant decision- and problem-solving abilities.
• Ability to work as team member collaborating with parents and community resources.
• Ability to supervise and monitor children under the age of five years old at all times and ensure a safe environment.
• Ability to respond appropriately to an emergency or crisis situation.
• Frequent driving for home visits sometimes in outlying areas.