Human Services Program Manager-Community Based

Job Title

Supervisor for Winning Father's Program and Rapid Re-Housing Program

Under the supervision of the Assistant Director, supervises staff within the Winning Father's Program and the Rapid Re-Housing Program within the Community Based Services Division.

Examples of duties include:

• Providing supervision for unit staff: hire and train new workers, assess professional development, monitor attendance and leave, complete evaluations, and ensure work standards are being met.
• Addressing and handling difficult or unusual cases and client grievances.
• Overseeing and evaluating program, assigning workload responsibilities, assuring casework standards are being upheld. Assure the completion of client assessments, case plans, and case notes.
• Coordinating service delivery and managing data tracking systems, attending meetings regarding programs, developing policies and completing record reviews.
• Working with DSS Assistant Director and HHS Finance Department regarding grant program: management application, award letters, fiscal monitoring and grant data and fiscal reporting.
• Participating on Boards and committees as requested, completing special projects as assigned, providing community education regarding DSS and division programs.
• Assisting with Agency Emergency mass care and shelter as needed.

Required qualifications include graduation from an accredited college or university with a bachelor's degree in a social or behavioral science plus at least four years' experience providing human services, such as intake/referral, counseling or educating, which includes one year in a supervisory capacity.

Knowledge, skills, and abilities include thorough knowledge of the theory and practices of provision of human services, knowledge of budget and personnel management principles and practices, writing skill necessary to draft grant proposals, complex reports, and legislation, good interpersonal skills, skill in conducting individual diagnostic/assessment interviews and formulating treatment plans, skill in implementing program policies and procedures, skill in planning, coordinating, supervising, and reviewing the work of others, skill in interpreting rules, regulations, guidelines, policies, and procedures, skill in preparing and monitoring a program budget, ability to identify community needs and to design and implement initiatives to meet these needs, ability to monitor program service delivery and to evaluate and modify same, ability to develop and modify program policies and procedures, ability to coordinate a program's activities with other agencies and programs, ability to locate and develop community resources, ability to plan and conduct educational programs for staff or other groups, ability to conduct community engagement and outreach education, and ability to read and understand professional journals and other publications.

Some positions may require satisfactory completion of County sponsored CPR and First Aid training. These positions must maintain certification throughout employment. Physical and environmental conditions are essentially sedentary with some walking, standing, or other restricted physical activities. Some positions may require traveling between work sites. Medical examination and employment background investigation are required.

Employment benefits for full-time, merit or classified employees include salary, annual salary review, general increases, longevity increases, employee assistance program, health insurance, flexible spending accounts, life insurance, retirement, paid leave, membership in Baltimore County Employees Federal Credit Union, direct deposit, educational assistance, and deferred compensation.