Human Services Assistant - Non-Merit

Regular

Schedule:

34 hours per week

A Non-Merit vacancy exists in the Bureau of Finance and Administration, Department of Health and Human Services.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

• Interviews clients and reviews applications and other forms to determine eligibility for financial aid or other services according to established guidelines.
• Explains program policies and procedures to clients.
• Assists clients and others in obtaining supportive information as required and contact other agencies to verify information.
• Assists in placing in clients into other programs.
• Regularly reviews clients' activities with professionals in program.
• Maintains detailed records of cases and assembles these into periodic reports.

• Assist walk-in clients and answer telephone inquiries.
• Conduct home visits to obtain or verify information.
• Perform other related duties as required.

(

NOTE:

The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)

Graduation from an accredited college or university with an associate in arts degree in a social or behavioral science.

(Experience in individual, group, or family counseling or in intake and referral work may be substituted on a year-for-year basis up to a maximum of two years for the required education.)

• Basic knowledge of interviewing techniques.
• Skills in performing simple mathematical calculations such as addition, subtraction, multiplications, and division.
• Writing skills necessary to complete simple application forms and reports.
• Ability to obtain information from clients to complete information into case records.
• Ability to communicate orally.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand Federal, State and local regulations, program policies and procedures, to apply them to specific clients' situations.
• Ability to maintain detailed and accurate records and to prepare reports.
• Ability to use a computer to enter, update or retrieve information.
• Frequent significant decision- and problem- solving abilities.
• Ability to work as team member collaborating with parents and community resources.
• Ability to supervise and monitor children under the age of five years old at all times and ensure a safe environment.
• Ability to respond appropriately to an emergency or crisis situation.
• Frequent driving for home visits sometimes in outlying areas.

• Knowledge of Federal, State, and local regulations, policies, and procedures relating to assigned programs.
• Knowledge of community services and other agency programs for referral.
• Knowledge of County and department rules, regulations, policies, and procedures relation to the performance of duties.
• Skills in obtaining information from clients and applying program requirements to determine eligibility.
• Skills in maintaining accurate records and preparing summary reports.
• Ability to assist human service professionals with case management.
• Ability to perform basic assessment of client needs for referral purposes.
• Ability to recognize clients in crisis and take appropriate action.
• Ability to maintain client confidentiality.
• Frequent significant decision- and problem- solving abilities.
• Ability to work as team member collaborating with parents and community resources.
• Ability to supervise and monitor children under the age of five years old at all times and ensure a safe environment.
• Ability to respond appropriately to an emergency or crisis situation.
• Frequent driving for home visits sometimes in outlying areas.

Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant’s major field of study. Copies and unofficial transcripts are acceptable.

Applicants who have obtained a degree from outside the United States of America are…