Public Safety Dispatch Supervisor

ABOUT THE OPPORTUNITY

The Public Safety Dispatcher Supervisor role offers a meaningful opportunity to lead a dedicated team that plays a critical part in keeping the Tracy community safe. This supervisory role is designed for a leader who models professionalism, steadiness, and a commitment to supporting and promoting the Police Department’s commitment to F.I.R.S.T. – Fairness, Integrity, Respect, Service and Teamwork.

The City of Tracy offers excellent pay, including 4% COLA increases in July 2027, and 2028. Employees approved to work a compressed work schedule also enjoy strong work–life balance through a 4/11 schedule with rotating days off.

Our competitive benefits package includes fully covered HMO Medical, Dental and Vision for employee + family, generous vacation and sick leave, life insurance, optional 457(b) deferred compensation with a City match, and longevity pay. We proudly participate in CalPERS, with employees enrolled in either the 2% @ 55 or 2% @ 62 formula based on eligibility, with retirement calculated using a three-year final compensation average.

For a full overview of everything we offer, check out our Benefits section to learn more about the programs and support available to City of Tracy employees. Together, these benefits reflect our commitment to employee well-being, long-term stability, and rewarding career growth.

Under general direction, plans, schedules, assigns, reviews, supervises, and participates in the work of the computer aided dispatch (CAD) Communications Center; ensures work quality and compliance with established policies and procedures; performs the more technical and complex tasks relative to assigned area of responsibility; provides administrative, technical, and clerical assistance to management staff in areas of expertise; and performs related work as required.

• Principles and practices of employee supervision, including work planning, scheduling, assignment, review and evaluation, discipline, and the training of staff in work procedures.
• Principles and practices of leadership.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Basic principles and practices of budget administration and monitoring.
• Department regulations pertaining to the dispatch of personnel and emergency equipment.
• Operation of public safety receiving and transmitting communications equipment.
• Rules and regulations of the Federal Communications Commissions.
• Principles and practices of office management and administration.
• California Law Enforcement Telecommunications System (CLETS), Department of Justice, and other law enforcement related databases.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Training, auditing, and tracking of employee training logs, entry logs, and need to know/right to know regulations.
• Warrants and court orders.
• Principles and procedures of record keeping.
• City and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination.
• Computers and software programs (e.g., Microsoft software packages) to conduct, compile, and/or generate documentation including the Department of Justice California Law Enforcement Telecommunications System (CLETS).

• Assist in developing, revising, and implementing goals, objectives, practices, policies, procedures, and work standards.
• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Plan, assign, train, and coordinate the work of subordinate public safety dispatch employees.
• Identify problems, research and analyze relevant information, and develop…