Public Safety Dispatch Supervisor

• Principles and practices of employee supervision, including work planning, scheduling, assignment, review and evaluation, discipline, and the training of staff in work procedures.
• Principles and practices of leadership.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Basic principles and practices of budget administration and monitoring.
• Department regulations pertaining to the dispatch of personnel and emergency equipment.
• Operation of public safety receiving and transmitting communications equipment.
• Rules and regulations of the Federal Communications Commissions.
• Principles and practices of office management and administration.
• California Law Enforcement Telecommunications System (CLETS), Department of Justice, and other law enforcement related databases.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Training, auditing, and tracking of employee training logs, entry logs, and need to know/right to know regulations.
• Warrants and court orders.
• Principles and procedures of record keeping.
• City and mandated safety rules, regulations, and protocols.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination.
• Computers and software programs (e.g., Microsoft software packages) to conduct, compile, and/or generate documentation including the Department of Justice California Law Enforcement Telecommunications System (CLETS).

ABILITY TO

• Assist in developing, revising, and implementing goals, objectives, practices, policies, procedures, and work standards.
• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Plan, assign, train, and coordinate the work of subordinate public safety dispatch employees.
• Identify problems, research and analyze relevant information, and develop and present recommendations and justification for solutions.
• Operate a CAD dispatch system quickly, effectively, and accurately; observe, identify, and problem solve incidents while dispatching.
• Remain calm in emergencies and think and act quickly and decisively.
• Review documents related to dispatching operations.
• Develop, organize, and manage multiple priorities.
• Prepare written cost estimates, reports, and statistical data.
• Promote and enforce safe work practices.
• Organize, conduct, and lead employee training programs including creating procedures, manuals, evaluations, and scheduling of new employees.
• Inspect work in progress and upon completion; identify areas needing improvement.
• Respond to complaints or inquiries from citizens, staff, and outside organizations.
• Prepare clear, effective, and accurate reports, correspondence, and other written materials.
• Maintain accurate logs, records, and written records of work performed.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Effectively represent the department and the City in meetings with governmental agencies; community groups; various business, professional, and regulatory organizations; and in meetings with individuals.
• Learn and understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks including the Department of Justice California Law Enforcement Telecommunications System (CLETS).
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Establish, maintain, and foster positive and effective working relationships with those…