SHAWOOD Concierge

Overview

Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American, Woodside, Holt, Hubble, and Chesmar brands. With over 60 years in the industry and more than 2.6 million homes built, we are committed to creating safe, secure, stylish, and comfortable homes. Our culture values professionalism, teamwork, health & wellness, and work‑life balance.

• Collaborative team culture: a supportive environment where teamwork and open exchange of ideas are highly valued.
• Team engagement: participation in company outings, holiday celebrations, and regular office socials while supporting a healthy work‑life balance.

This position supports the SHAWOOD customer experience by welcoming visitors, maintaining an elevated presentation environment, and assisting with early customer engagement. It is the first point of contact for prospective buyers, ensuring a warm, professional, and brand‑aligned introduction to the community. The role works under direct supervision to assist with visitor interactions, scheduling needs, and day‑to‑day administrative support, contributing to a seamless and memorable experience that reflects the SHAWOOD brand.

• Greet prospective buyers and visitors, providing a warm, professional, and brand‑consistent first impression.
• Assist with early‑stage prospect engagement by collecting visitor information and coordinating appointments or tours as directed.
• Maintain the presentation quality of the model home, sales environment, and SHAWOOD experience spaces.
• Support community events, marketing activities, and realtor engagements by preparing materials and assisting with setup.
• Provide basic information to visitors by referencing available resources and escalating detailed questions to the appropriate team member.
• Enter visitor and prospect information into CRM or tracking tools with accuracy and timeliness.
• Assist with daily administrative tasks that support community operations and guest experience.
• Participate in ongoing training to build foundational knowledge of SHAWOOD product features, design philosophy, and customer engagement practices.

• Real Estate License required.
• Bachelor’s degree or an equivalent combination of education and experience.
• Up to 1 year of relevant professional experience.
• Basic exposure to customer service, hospitality, or administrative support.

• Experience in premium service, hospitality, luxury retail, or guest‑facing environments.
• Familiarity with CRM platforms or customer‑tracking tools.
• Interest in design, architecture, or high‑quality craftsmanship concepts.

• Strong interpersonal and customer‑service skills.
• Ability to create a welcoming, professional visitor experience.
• Basic organizational and time‑management capabilities.
• Skill in maintaining accurate information in tracking tools or systems.
• Ability to learn and follow established processes with direct supervision.
• Professional presentation and communication skills.
• Attention to detail with an understanding of brand consistency.
• Adaptability to shifting visitor traffic and community needs.
• Willingness to learn SHAWOOD product features and design elements.
• Team‑oriented mindset with a focus on supporting community and brand goals.

Work is performed in model homes, premium presentation environments, community sales centers, and general office settings. Regular movement throughout homesites and design spaces may be required. Weekend and variable scheduling aligned with customer traffic is expected. Minimal travel may be required for events or training sessions.

• Ability to walk through model homes, community spaces, and presentation areas.
• Ability to sit or stand for extended periods while greeting and assisting visitors.
• Ability to lift and carry light materials such as brochures or event items.
• Ability to operate standard office and communication tools.
• Ability to work across indoor and outdoor environments as needed.

• Base Salary: $80,000
• FLSA Status:
  Non‑Exempt
• Bonus:
  Discretionary Bonus of up to $24,000 paid quarterly

• Competitive Compensation:
  Rewards performance and results.
• Health & Wellness:
  Medical, dental, and vision insurance, HSA and FSA options.
• Financial Future: 401(k) retirement savings plan.
• Time Off:
  Vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection:
  Life insurance, accidental death and dismemberment (AD&D), short‑ and long‑term disability coverage, and an employee assistance program.
• Exclusive Perks & Discounts.
• Home ownership & Financing:
  Exclusive home purchase and financing discounts.
• Pet Insurance:
  Discounted group pet insurance rates.

Sekisui House U.S., Inc. is an Equal Opportunity Employer.