Service Coordinator

Benefits

• 401(k)
• Health insurance
• Paid time off
• Bonus based on performance
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources

Simplified Integrations | Tracy, CA
• Full-Time
• Monday–Friday
• 8:00 AM–4:30/5:00 PM
• Pay Range: $28–$34/hour DOE

Simplified Integrations is a fire life safety and low voltage integration company serving commercial and multifamily properties throughout the Greater Bay Area and surrounding areas.

Our mission is to simplify fire life safety so property teams can operate with confidence. We support customers through fire alarm, monitoring, inspections, service, repairs, and low voltage solutions.

We are building a thoughtful, accountable, high‑performing team that values clear communication, ownership, follow‑through, and doing the job right.

• S — Solutions‑Oriented
• I — Integrity
• M — Mastery
• P — Proactive
• L — Love
• E — Efficiency

Simplified Integrations is hiring a Service Coordinator to keep the Service Department organized, scheduled, documented, and moving forward. This role serves as the coordination point between customers, technicians, service leadership, monitoring partners, compliance needs, and internal operations.

The Service Coordinator receives and routes customer requests, supports scheduling, prepares technicians for upcoming work, follows up on open items, assists with inspection closeout, and helps ensure service work is accurately tracked. The right person is organized, calm under pressure, customer‑focused, process‑driven, and able to manage many moving pieces without dropping details.

The Service Coordinator is responsible for helping the Service Department run with consistency, clarity, and follow‑through.

Key objectives include:

• Acknowledge customer requests quickly and professionally.
• Capture and track service requests accurately.
• Keep upcoming schedules confirmed and organized.
• Make sure technicians have the information they need before arriving onsite.
• Follow up on open tasks, pending confirmations, and missing documentation.
• Support inspection scheduling, notices, confirmations, and closeout.
• Help move completed service work through reporting and billing.
• Escalate blockers, urgent issues, critical deficiencies, and compliance concerns early.
• Create visibility for service leadership so work does not fall through the cracks.

• Answer incoming calls professionally and route them appropriately.
• Monitor service‑related emails and respond or route according to process.
• Acknowledge customer requests promptly.
• Gather complete intake information before creating or handing off work.
• Send scheduling emails, notices, confirmations, and follow‑up communication.
• Confirm access details, site contacts, arrival windows, and special instructions.
• Escalate customer complaints, urgent compliance issues, and sensitive situations to the correct leader.

• Schedule service calls, inspections, repairs, follow‑up visits, and maintenance tasks.
• Assign technicians based on technician level, scope, location, urgency, and Service Manager direction.
• Avoid scheduling conflicts, unrealistic drive times, and unclear time windows.
• Work ahead through layered schedule checkpoints: forecast, quarter, month, week, and day‑before confirmation.
• Prepare and confirm upcoming schedules so technicians and customers are aligned before arrival.
• Raise scheduling blockers early.

• Confirm technicians have the information they need before going onsite.
• Follow up on open or incomplete technician tasks.
• Request missing notes, photos, status updates, or closeout information.
• Help resolve access issues, contact issues, scheduling questions, and documentation gaps.
• Route technical questions to the Service Manager, Lead Tech, or appropriate field leader.

• Schedule inspections based on customer requirements, compliance deadlines, recurring frequencies, technician availability, and property access.
• Send pre‑inspection notices and required customer communication.
• Track…