Customer Service Agent; Onsite at Customer

Overview

Customer Service Agent (Onsite at Customer) – Full-time position. Compensation: USD 22 - USD 27 per hour.

We’re not in the shipping business; we’re in the information business. We take care of our employees, and they take care of our customers. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 professionals across 350+ locations on six continents. Expeditors satisfies the needs of international trade through customized solutions and integrated information systems.

Shift: Thursday – Monday, 6pm to 3am. Local applicants only.

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectations to ensure all SOP and KPI requirements are met
• Ensure compliance with company policies and external regulations
• Complete cross training to support team coverage
• Represent Expeditors professionally to customers, service providers, and government agencies
• Provide exceptional customer service to external and internal customers
• Communicate with domestic customers and their offices
• Comply with customer requirements and procedures
• Prepare and process documentation
• Comply with all U.S. regulations
• Update shipment information in Expeditors systems
• Review documents for compliance
• Invoice customers accurately and timely for provided services
• Demonstrate effective interpersonal skills, including listening and clear communication
• Have warehouse/distribution center experience (shipping, receiving, inventory control)
• Have customer service experience
• Complete and pass required training courses
• Be pro-active with strong organizational skills
• Work well in a team environment
• Be authorized to work in the United States
• STA Clearance
• Identify opportunities to improve efficiency and adopt technology to optimize work
• Maintain a training standard of 52 hours per year, including mandatory trainings
• Drive and develop customer relationships to exceed expectations
• Show a sense of urgency and offer solutions

• Fully proficient with software applications (e.g., MS Office, Lotus Notes)
• Typing at least 30 wpm and 10-key by touch
• Able to identify opportunities for improvement and implement procedures
• DG Certification Required
• Ability to adapt to change and function effectively in a high-stress environment
• Compliance certifications required to perform duties (maintained)
• Intimate understanding of Export Compliance
• Must be authorized
• Authorized to work in the United States
• Must complete and pass training programs
• Excellent interpersonal and communication skills

• Paid vacation (first year prorated based on month of hire, then 15 days)
• Holidays (10)
• Flexible days (2)
• Paid sick time (accrual: 1 hour per 30 hours paid)
• 401(k) with employer match
• Employee Stock Purchase Plan (ESPP)
• Health Savings Account (HSA)
• Life and disability insurance
• Paid parental leave (subject to eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational assistance and reimbursement

Please provide a cover letter along with your resume.

Expected Hourly Range: $22.00 – $27.00

All information will be kept confidential according to EEO guidelines.

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