Cashier, Customer Service​/HelpDesk

Job Details

Level: Entry

Job Location:

TRACY, CA 95304

Position Type:
Full Time

Education Level: None

Salary Range: $16.90 - $18.00 Hourly

Job Shift: Day

Job Category:
Customer Service

Tracy Toyota is looking for a dependable, professional, and customer-focused Full-Time Cashier / Receptionist who is eager to learn, develop new skills, and grow with our Service Department. This is a highly customer-facing position that plays an important role in creating a positive experience for our service customers from the moment they call or arrive at the dealership through the completion of their visit.

We are looking for someone who is comfortable working in a fast-paced environment, can confidently multitask, and is willing to learn. Our ideal candidate is organized, dependable, punctual, comfortable working with both technology and physical paperwork, and enjoys helping customers.

Our preferred schedule is Tuesday through Saturday.

• Cash out and assist customers at the completion of their service and/or parts visits
• Complete a nightly cash and check deposit which is to be brought to the accounting department the following business day
• Answer incoming phone calls and assist customers with service-related questions
• Schedule service appointments and assist customers using our online scheduling system
• Direct calls to the appropriate department or team member when necessary
• Close and process repair orders using CDK (our dealership management system)
• Enter and maintain accurate customer and repair order/invoice information
• Review, organize, and process service and parts department paperwork
• Stamp paperwork with the appropriate dates and ensure required documents are properly signed
• Un-staple, organize, and scan repair orders and invoices into CDK
• Communicate with the Parts Department regarding recall repairs, parts availability, and estimated timelines for scheduling customers
• Assist customers with questions regarding their service appointments and help direct them to the appropriate resources
• Learn the basics of the automotive service industry in order to better assist customers
• Maintain a professional, welcoming, and helpful attitude with every customer
• Perform other administrative and customer-service duties as needed

• 1+ year of dealership experience preferred, or 1 to 2 years of cashier, receptionist, or customer service experience
• Strong customer service and communication skills
• Ability to multitask and prioritize responsibilities in a busy environment
• Comfortable learning new systems and technology
• Ability to learn on your feet and adapt to changing situations
• Comfortable switching between computer systems, phones, and physical paperwork throughout the day
• Strong attention to detail and ability to maintain accurate information
• Dependable and punctual
• Professional and friendly demeanor
• Ability to work independently while also being a team player
• Willingness to learn the fundamentals of automotive service
• Comfortable working in a quick-paced environment
• Ability to remain calm, patient, and helpful when assisting customers with questions or concerns

You do not need to know everything about automotive service to be successful in this position. We are looking for someone who is willing to learn, ask questions, and become familiar with the basics of our service and dealership operations.