Routing Coordinator

Job Title

This position consists primarily of the responsibilities involved between Billing, Production, Shipping, and Traffic to ensure that orders are effectively processed for delivery.

• Must have computer skills.
• Must have some math and writing skills.
• Must have good communication skills.
• Must be detail oriented and well organized.
• Must be able solve problems and work with internal and external customers over the phone.
• Must be able to work well with others.
• Must work well under pressure.
• Must be able to maintain a clean work environment.
• Comply with all company safety rules and policies.
• Must be committed to meeting or exceeding our customers' needs through LP9000 continuous improvement practices.

• Ensure that all information given to Branch 1701 Sales Coordinator is 100% accurate and up to date.
• Ensure that all loads are as close to 97-100% as is possible.
• Confirm all approved order acknowledgements for delivery.
• Maintain 5-Day Manifest Schedule on the board and in the computer – Long Hauls.
• Review manifest for revisions or corrections.
• Print Order Acknowledgements every hour or as often as needed.
• Distribute all Manifests and Work Orders to the Shipping Supervisor
• Distribute Customer Pickup Order Forms - Will Calls
• Assist Branch Coordinator as needed.
• Communicate with Branch 1701 via e-mail.
• Report all internal and external customer complaints by e-mail to the Branch Manager.
• Assist the Traffic Manager as needed.

Has the authority to perform the following:

• Initiate action to prevent the occurrence of any non-conformities related to product, process and/or the system.
• Identify and/or record any problems relating to the product, process and the quality system:
• Initiate, recommend or provide solutions through designated channels;
• Verify the implementation of solutions;
• Control further processing, delivery or installation of non-conforming product until the deficiency or unsatisfactory condition has been corrected.