Tracy Branch - Member Service Specialist III

Tracy Branch - Member Service Specialist III (Full-Time)

3202 Grant Line Rd, Tracy, CA 95304, USA

Posted Friday, May 15, 2026 at 10:00 AM

Job Title: Member Service Specialist III

Status: Non-exempt

Reports to: Branch Manager II

Department: Tracy Branch

Job Code: 2401

Pay Range: $23.50 Hourly

Golden 1 Credit Union is a member‑owned, not‑for‑profit cooperative committed to empowering members and uplifting communities to create a more equitable and financially inclusive California.

We prioritize internal promotions, professional development, and ongoing training. Passionate about service, growth, and making a difference is essential.

• Processes and audits financial transactions, including deposits, withdrawals, transfers, payments, and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to members, such as cashier’s checks, money orders, savings bonds, wire transfers, and debit card issuance.
• Assesses members’ needs while processing transactions.
• Identifies opportunities to help members with Golden 1 product or service offerings and documents them in EnAct.
• Reports fraudulent activity to management and the Financial Investigations department according to current procedures.
• Assists in the operation of the ATM and Teller Cash Dispenser Units, including replacing receipt cartridges and clearing blockages.
• May lead open and closing responsibilities in the absence of MSS IV and above.
• Activates alarm systems.
• Verifies signature cards in ECM (Enterprise Content Management).
• Checks acceptance approval within assigned limits.
• Ensures confidentiality of member and credit union information.
• Maintains current knowledge of all Golden 1 products, services, policies, and procedures for teller functions.
• Performs additional responsibilities essential to branch operations (TCR, SBO, safe‑deposit box, etc.), as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to provide meaningful solutions.
• Mentors and advises MSSI’s and MSSII’s.
• Develops coaching and leadership skills through observation and training courses.
• Engages in consultative dialogue to identify members’ current and future financial needs and documents them in EnAct.
• Enrolls members in Golden 1 channels—online and mobile.
• Refers members’ home lending/investment needs to the appropriate business partner via EnAct.
• Processes consumer loan applications and completes fulfillment of loans when appropriate.
• Approves signature cards.
• Audits loan reports and provides coaching to avoid future errors.
• Provides approvals within authorized limits as assigned by the Branch Manager.
• Notarizes member documents (certification of trust, etc.).
• Collects medallion stamp request information and forwards it for approval.
• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti‑money laundering laws.

• H.S. Diploma or GED required.
• 2+ years of prior experience in a banker role at another financial institution or a customer‑relationship role preferred.
• 1+ year as a Member Service Specialist II or teller at Golden 1 or another financial institution preferred.

Competitive total rewards compensation package, well‑being and work‑life balance, career development and growth opportunities, rewards and recognition, and a commitment to diversity, equity and inclusion.