Operational Technology; OT Support Specialist

Responsibilities and Qualifications

RESPONSIBILITIES

• Evaluate and support Operational Technology (OT) systems and associated components, interfacing with Information Technology (IT) personnel and systems as required.
• Support day‑to‑day execution of OT‑related tasks and requests within Service Now, ensuring actions are completed in accordance with DLA policies and procedures.
• Assist in identifying OT system bottlenecks, asset discrepancies, and process gaps, and communicate recommendations for resolution or improvement.
• Perform cyclical physical inventories and validation activities for DLA site‑specific OT systems and equipment, ensuring alignment with lifecycle and accountability requirements.
• Verify accuracy of OT asset data recorded in IT Asset Management Systems (ITAMS), Service Now, to maintain auditable records.
• Assist with analysis of OT system conditions and support efforts to align OT environments with industry standards and best practices.
• Draft correspondence, technical notes, and site‑level reports related to OT asset status, discrepancies, and findings.
• Support reconciliation of OT asset variances and assist with corrective action documentation.
• Ensure OT‑related documentation is maintained in accordance with National Archives and Records Administration (NARA) requirements.
• Coordinate with site personnel, program teams, and stakeholders to facilitate OT‑related activities.
• Attend weekly team meetings and bi‑weekly regional operational meetings.
• Maintain a safe, organized work environment and comply with site safety standards.
• Travel 40–60% to DLA sites near the assigned location using authorized transportation.

REQUIRED QUALIFICATIONS

• Ability to acquire and maintain a Secret clearance with IT-II sensitivity.
• Minimum five (5) years of relevant experience supporting Operational Technology (OT) systems in industrial, infrastructure, or mission‑critical environments.
• Demonstrated experience evaluating and supporting OT systems, interfacing with IT systems, and assisting with troubleshooting and improvement efforts.
• Experience supporting OT environments such as:
  • Utility monitoring and control systems (UMCS)
  • Electronic security systems (CCTV, access control)
  • Building automation systems (BAS)
  • Fire and emergency services systems
  • Fuels systems and material handling systems
• Familiarity with OT components and interfaces including PLCs, HMIs, VFDs, and OT network protocols.
• Experience supporting OT asset tracking, documentation, and validation activities using automated systems.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Adobe.
• Reliable transportation and ability to travel frequently to multiple sites.
• Preferred:
  Experience using Service Now for OT or asset‑related tasks.
• Preferred:
  Ability to read and interpret OT system diagrams or schematics.
• US Citizen.

We are seeking an Operational Technology (OT) Support Specialist to support the Enterprise Service Desk (ESD) with the Defense Logistics Agency (DLA) in Tracy, CA.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Location:
  
  Tracy, CA
• Environment:
  Office, Warehouse, Industrial
• Noise Level: Low to High
• Schedule:
  
  Day shift, Monday–Friday. Evenings and weekends may be required to meet contract needs.
• Amount of Travel: 40–60%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds and up to 50 pounds.

The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Daily physical demands of the Inventory Specialist could include the following:

• Repeated standing, walking and bending through warehouse and distribution…