Operational Technology; OT Support Specialist

Responsibilities

• Evaluate and support Operational Technology (OT) systems and associated components, interfacing with Information Technology (IT) personnel and systems as required.
• Support day-to-day execution of OT-related tasks and requests within Service Now, ensuring actions are completed in accordance with DLA policies and procedures.
• Assist in identifying OT system bottlenecks, asset discrepancies, and process gaps, and communicate recommendations for resolution or improvement.
• Perform cyclical physical inventories and validation activities for DLA site-specific OT systems and equipment, ensuring alignment with lifecycle and accountability requirements.
• Verify accuracy of OT asset data recorded in IT Asset Management Systems (ITAMS) and Service Now to maintain auditable records.
• Assist with analysis of OT system conditions and support efforts to align OT environments with industry standards and best practices.
• Draft correspondence, technical notes, and site-level reports related to OT asset status, discrepancies, and findings.
• Support reconciliation of OT asset variances and assist with corrective action documentation.
• Ensure OT-related documentation is maintained in accordance with National Archives and Records Administration (NARA) requirements.
• Coordinate with site personnel, program teams, and stakeholders to facilitate OT-related activities.
• Attend weekly team meetings and bi-weekly regional operational meetings.
• Maintain a safe, organized work environment and comply with site safety standards.
• Travel 40–60% to DLA sites near the assigned location using authorized transportation.

• Ability to acquire and maintain a Secret clearance with IT‑II sensitivity.
• Minimum five (5) years of relevant experience supporting Operational Technology (OT) systems in industrial, infrastructure, or mission‑critical environments.
• Demonstrated experience evaluating and supporting OT systems, interfacing with IT systems, and assisting with troubleshooting and improvement efforts.
• Experience supporting OT environments such as:
• Utility monitoring and control systems (UMCS)
• Electronic security systems (CCTV, access control)
• Building automation systems (BAS)
• Fire and emergency services systems
• Fuels systems and material handling systems
• Familiarity with OT components and interfaces including PLCs, HMIs, VFDs, and OT network protocols.
• Experience supporting OT asset tracking, documentation, and validation activities using automated systems.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Adobe.
• Reliable transportation and ability to travel frequently to multiple sites.
• US Citizen.

• Experience using Service Now for OT or asset‑related tasks.
• Ability to read and interpret OT system diagrams or schematics.

We are seeking an Operational Technology (OT) Support Specialist to support the Enterprise Service Desk (ESD) with the Defense Logistics Agency (DLA) in Tracy, CA.

• Location:
  
  Tracy, CA
• Environment:
  Office, Warehouse, Industrial
• Noise Level: Low to High
• Schedule:
  
  Day shift, Monday–Friday. Evenings and weekends may be required to meet contract needs.
• Amount of Travel: 40–60%

• Repeated standing, walking and bending through warehouse and distribution centers.
• Lifting up to 50 pounds repeatedly using overhead and bending motions.
• Moving up to 50 pounds repeatedly on and off pallets and onto shelves.
• Pushing and pulling up to 500 pounds of material up and down sloped grades with assistance of a pallet jack.
• Repeated carrying up to 50 pounds of assets to and from different areas of the warehouse/distribution centers.

US Citizen
Secret clearance

Target salary range: $73,000–$80,000. The salary range displayed is an estimate and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

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