IT Support Associate II

Job :  |  Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Ops Tech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. Our workplace culture embraces casual attire: jeans, t-shirts, sneakers, and safety vests are acceptable.

• Allocation, maintenance, and troubleshooting of IT equipment used in Amazon Operations facilities
• Handles support requests and procedures across the network
• Assist in training new hires
• Continuous learning of new technologies
• Support customers from multiple buildings in the area, as well as remote customers
• Ability to support customers while moving up to 49 lbs and standing/walking for 10–12 hours at a time with or without reasonable accommodation

• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac, or Linux operating systems support experience, or equivalent experience

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware (installation), AWS, or other industry-relevant certifications

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Job duties for this position include: working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service, and following all federal, state, and local laws and company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress, and work safely and respectfully with others to safeguard business operations and the company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, CA, Tracy — 23.00–37.00 USD hourly

Posted: May 27, 2026 (Updated 4 days ago)