IT Support Associate II, OTS

About Ops Tech IT

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Ops Tech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face.

Together, we take ownership of what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
• Handle support requests and procedures across the network
• Assist in training new hires
• Continuous learning of new technologies
• Support customers from multiple buildings in the area, as well as remote customers
• Move up to 49 lbs and stand and walk for 10–12 hours at a time, with or without reasonable accommodation

• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service
• Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac, or Linux Operating systems support experience or equivalent experience

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware installation, AWS, or other industry relevant certifications

Competitive compensation packages including comprehensive healthcare benefits, matching 401(k) program, and up to 20 weeks of paid parental leave.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, CA, Tracy