Spanish Speaking Patient Collections Specialist

Pride Staff has an immediate opportunity to join our growing client in Tracy, CA. We are currently seeking 3 full-time (M-F 8:00 am-5:00 pm) Patient Collections Specialists. These individuals will be responsible for the following:
* Must be Bilingual (Spanish)

* Job Responsibilities:

· Contact patients/guarantors to secure payment for services provided based on an aging report with balances.
· Contact patients when credit card payments are declined.
· Follow up with refund requests.
· Document all calls and actions are taken in the appropriate systems. Sets next work date if follow-up is needed.
· Confirms/updates with patient/guarantor insurance and patient demographics information. Makes appropriate changes and submits/re-submits claims as indicated.
· Establishes a payment arrangement with the patient/guarantor and follow-up on all payment arrangement plans implemented.
· Document all patient complaints/disputes and forward them to the appropriate person for follow-up.
· Perform other duties as needed. Qualifications/

Skills:

· Must excel in interpersonal communication, customer service and be able to work both independently and as part of a team.
· Must excel in organizational skills.
· Must possess strong attention to detail and follow-through skills.
· Education, Training, and Experience

Required:

High School graduate or equivalent. Bilingual (Spanish) Must type 25-45 words per minute. Hourly Rate Pay Range: $17.00 to $19.00
· Annual Range ($35,360.00 to $39,520.00)
· Example of Annual O/T Range (5 to 10 hours per week @ 50 weeks range $6,375.00 - $14,250+)
·

Note:

Abundance of O/T Available Bonus Opportunity Team Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up to $6k per year) Profit Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up $6k per year) Total Compensation Opportunity Examples:
Annual Base Pay: $41,735 (Estimate incl. 5 hrs O/T per week, Low-range Production and Profit Bonus after 3 months) Annual Mid-Range Pay: $54,315.00 (Estimate incl. 5 hrs O/T per week, Mid-range Production and Profit Bonus) Annual Top Pay: $57,895.00 (Estimate incl. 5 hrs O/T per week, Max Production and Profit bonus) #mon Compensation / Pay Rate (Up to): $17.00 - $19.00 Per Hour