Assistant General Manager

ASSISTANT GENERAL MANAGER Full-Time Non-Exempt

Reports to:General Manager

We’reseeking an
Assistant General Manager
to join our leadership team and support daily club operations—driving sales success, ensuring member satisfaction, andmaintaininga clean, welcoming facility.

This role is offered byJEM Wellness Brands, theproud franchiseoperatorof
Crunch Fitness
, the “No Judgment Gym” known for fun, effective workouts. Crunch ranks#1 in fitness
and#32 overall
on Entrepreneur’s Franchise 500 (2025), with3M members, 500+ locations, and its new Crunch 3.0 design.

JEM is growing fast and committed to your future. Since 2022,we’veacquiredsix Northern California Crunch locations, partnered with Atticus Franchise Group, and set a goal to open
75 new gyms by 2032
. This year, we celebrateda Brookfield, WI opening with NBA star
Trae Young
and JEM leadership.

We’rebuilding a movement of self-improvement through purpose-driven work and people-first culture.

The Assistant General Manager (AGM) plays a critical role in supporting the General Manager and leading the team to deliver an exceptional member experience, achieve revenue goals, andmaintainoperational excellence. This position requires a dynamic leader who thrives in a fast-paced environment and is passionate about fitness and people.

• Assistin recruiting, hiring, training, and developing high-performing team members tomaintainproper staffing levels.
• Monitor and scoreboard staff performance to meet or exceed KPI standards.
• Lead by example by delivering personal and team performance targets.
• Provide ongoing coaching, development plans, and regular staff meetings.

• Support the General Manager in scheduling, labor management, and payroll processing.
• Ensure compliance with Crunch policies, procedures, and service standards.
• Oversee facility cleanliness, equipment maintenance, and inventory management.
• Utilize Crunch-specific tools for communication, documentation, and incident reporting.

• Driveleadgeneration and outreach efforts toimpactnew member sales.
• Support new member acquisition and integration into all services and programs.
• Resolve member service issues promptly and with empathy.

• Assistin managing expense controls,purchasing, and budget adherence.
• Implement recovery plans when financial goals are not met.

• Fitness facility or customer service-oriented management experience.
• Proven ability to executeobjectivesquickly and manage KPIs effectively.
• CPR/AED certification (or ability to obtain within
  30 daysof hire).
• Strong communication and leadership skills.
• Understanding oflabor control and staffing optimization.

• 2+ years of fitness facility or customer service-oriented management experience.

• This is a physical role requiring the employee tofrequentlylift and/or move up to 50 pounds and may require standing or bending for prolonged work hours

• High school diploma or GED required
• Bachelor's degree in business manage mentor related field preferred

This position isdesignatedas a day-shift role. Employees must be available and flexible to work any day of the week, Monday through Sunday, as scheduled by the Company. Work schedules may vary based on business needs.

• $18.00 - 22.00/hour

• $300/month potential bonus

• Comprehensive Health Coverage
  – Full-time team members are eligible for medical, dental, and vision insurance.
• Income Protection
  – Short-term and long-term disability insurance available for full-time employees.
• Additional Coverage Options
  – Access to a variety of ancillary insurance plans for full-time employees.
• Retirement Savings
  – 401(k) plan with employee contribution options, available to all employees after six months of service available for full-time and part-time employees.
• Paid Time Off
  – Full-time hourly team members are eligible for accrual-based Paid Time Off and can earn up to40 hoursper year.
• Wellness Perks
  – Complimentary Crunch gym membership for all employees.
• Safety & Certification Support
  –…