Shift Manager

The Shift Manager (SM) supports the Restaurant General Manager (RGM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The Shift Manager helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.

As a Shift Manager, there are multiple levels of responsibility and development. Progression through these levels is based on demonstrated skills, experience, and operational knowledge. All levels require full certification in the position (completion of Shift Leader (SL) training path and Serv Safe certification).

• Maintains inventory by performing Daily and Weekly inventory inspections
• Manages cash control per the policy manual and counts cash on hand, at shift changes and at closing, to determine shortages or overages and prepares bank deposits. Reviews and approves invoices.
• Track and record waste
• Conduct table visits
• Motivates and directs Team Members to exceed Guest expectations with accurate, fast, and friendly service in clean surroundings
• Fix bottle necks, call chicken drops, and monitor speed of service
• ENSURE product quality and all standards are on the shift
• Coaches, trains, and develop team members around processes and procedures at each station including LTOs
• Direct efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Reviews restaurant results to identify successes and areas for improvement
• Ensure that the restaurant upholds operational and brand standards

As Shift Managers progress through different levels, they take on additional responsibilities:

• Availability:
  At least 3 days per week, with a minimum of one full shift (opening, mid, and/or close).
• Responsibilities:
  • Runs a minimum of 1 shift on their own per week.
• Expected Knowledge:
  • Basic understanding of Labor Percentage and its impact on operations.

• Availability:
  At least 4 days per week, including 2 full shifts (opening, mid, and/or close). Must be available to close 1-2 days per week.
• Responsibilities:
  • Runs shifts independently, including managing team members and ensuring operations are smooth.
  • Take responsibility and complete Inventory Processes and manage stock levels.
  • Good understanding of Labor Percentage and takes action to ensure it aligns with budgeted levels.
  • Demonstrates a clear understanding of operational needs and adjusts staffing and resources accordingly.
• Expected Knowledge:
  • Intermediate understanding of Labor Percentage and how to react and adjust staffing based on this metric.
  • Experience managing inventory processes and order planning.

• Availability:
  At least 5 days per week, including 1 weekend day, with at least 3 full shifts (opening, mid, and/or close). Must be available to close 3 days per week.
• Responsibilities:
  • Runs shift independently with minimal supervision.
  • Completes Inventory Processes and Food Orders.
  • Has an advanced understanding of Food Costs and actively manages food cost reductions while maintaining quality.
  • Demonstrates full ownership of shift operations, managing customer service, team performance, and overall restaurant functionality.
• Expected Knowledge:
  • Advanced understanding of Labor Percentage, Food Costs, and how to adjust operations to meet cost control goals.
  • Strong inventory management skills.
  • Ability to adjust staffing and inventory based on business needs.

• Availability:
  Open availability, with flexibility to work shifts across all days, including weekends and holidays.
• Responsibilities:
  • Runs shift independently and take on additional leadership and operational responsibilities.
  • Manages all aspects of the shift, including Labor Percentage, Inventory, Food Orders, and Food Costs.
  • Supports team development and provides mentorship to junior Shift Managers.
  • Oversee full shift operations and contribute to achieving restaurant performance goals.
• Expected Knowledge:
  • Deep understanding of…