Lead Sales Associate

GENERAL PURPOSE OF JOB: Lead Sales Associates at Dunn-Edwards deliver and model customer service that offers a distinctive shopping experience for both homeowners and professionals. Your responsibilities as a Lead Sales Associate include demonstrating outstanding customer service and selling skills, continuously learning about the coatings industry, keeping sales floor stocked with merchandise, organizing the sales floor and stock areas, acting as a role model for Store Sales Associates on all aspects of the job, and building trusted partnerships with our painting professionals.

Lead Sales Associates interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions. In addition, the Lead Sales Associate is responsible for upholding Dunn-Edwards’ store vision of fast and reliable service, while ensuring that the store is well stocked and maintained. Lead Sales Associates continuously learn about the industry, products and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs
• Ensure delivery of product as needed meets both Dunn-Edwards’ and customers’ quality and service expectations
• Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand
• Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale
• Adhere to company safety standards at all times
• Clean and maintain all areas of store and equipment as assigned
• Assist with maintaining proper merchandise inventory levels
• Must have the ability to communicate clearly both written and verbal
• The ability to stock and merchandise products according to planogram
• Drives store improvements in designated key performance metrics
• Must be able to operate company vehicle to conduct store business
• Meet expectations of core competencies related to the position:

Customer Focus, Attention to Detail, Problem Solving, Initiative and Teamwork

• Additional duties as assigned

SUPERVISORY RESPONSIBILITIES: There are no subordinate supervisors reporting to this job.

LANGUAGE

SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Read and write English for safety purposes. Bilingual is a plus.

MATHEMATICAL

SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute percentages and analyze report data and statistics. Ability to operate Point-of-Sale computer system and complete cash transactions accurately.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:
Valid driver’s license is required.

ADDITIONAL INFORMATION: This job description should not be construed to imply that the above functions are the entire standard of the position. As an employee, the individual shall follow and complete any other instructions related to duties, which may be required by a superior.

PHYSICAL DEMANDS OF

ESSENTIAL JOB FUNCTIONS:

See appropriate boxes below for amount of time spent in the following activities.

Store and Outside Sales:
Store and Outside Sales positions may have physical requirements that include, but are not limited to: (1) Lifting of items, such as sundries or containers of paint weighting from 5 to 75 pounds (2) Use of electronic equipment including, but not limited to computers, point of sale devices, communication devices (3) Driving a motor vehicle (4) Climbing ladders (5) Walking on uneven surfaces,…