Personal Banker

Position Overview

As a Personal Banker within PNC's Retail organization, you will be based in Tracy, CA. Bilingual Spanish is preferred. In this role you will acquire and deepen the branch customer base through proactive sales and service activities, manage the customer experience, collaborate with ecosystem partners, and position PNC solutions to drive new revenue and customer loyalty.

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners to grow customer's share of wallet.
• Position PNC solutions to drive new revenue and customer loyalty.
• Drive proactive sales conversations through outbound calling, service‑to‑sales, teller interactions, appointment setting, and effective lobby engagement.
• Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
• Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Perform lobby engagement activities to connect with customers and position products.
• Educate customers on options for managing financial transactions using technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manage risk through adherence to policies and procedures, demonstrating sound judgment, and demonstrating heightened scrutiny to identify and avoid loss.
• Participate in branch daily operations, ensuring efficient and accurate completion.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role.

• Accountability
• Banking
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Competencies
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Roles at this level typically require an Associate’s degree or equivalent, or a comparable combination of education, job‑specific certification, and experience, including military service. A minimum of 3+ years of relevant experience is expected.

No degree required. No certifications or licenses required.

Base Salary: $45,375.00 – $75,625.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible based on company, business, and individual performance.

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short‑term and long‑term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back‑up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance (select programs fully paid)
• Wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless required by law
• 15–25 vacation days per year, depending on career level
• Additional benefits based on years of service

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to requirements of the Federal Deposit Insurance Act, SAFE Act, and FINRA.

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.