Business Banking Relationship Manager

• Cultivate, build, and manage relationships with a portfolio of small business clients

• Build a pipeline of new business and increase BMO’s market share

• Apply consultative sales and business development practices for an assigned jurisdiction or portfolio

• Identify opportunities and refer them to BMO colleagues as appropriate

• Develop and execute sales strategies to attract new business clients and expand existing relationships

• Develop internal and external networks and referral sources

• Generate appointments and opportunities through targeted sales efforts

• Develop and execute business plans and relationship management strategies to achieve customer retention objectives

• Identify prospective customers and cross-sell additional products and services

• Build client rapport, credibility, and trust

• Understand the local market and develop relationships with centres of influence

• Deliver exceptional customer service and provide expertise, responsive service, and support

• Develop and maintain profitable relationships and expand wallet share

• Answer inquiries and provide accurate information about business banking products and services

• Understand customer needs and offer financial solutions aligned with customer goals

• Resolve or escal...

• Typically between 4 - 6 years of relevant experience
• Post-secondary degree in related field of study or an equivalent combination of education and experience
• Strong financial analysis skills
• Ability to interpret financial statements
• Ability to assess creditworthiness
• Ability to provide actionable insights to drive business growth and mitigate risk
• Strong knowledge of business banking products
• Knowledge of lending processes and loan documentation
• Knowledge of supporting policies, procedures, and technologies
• Strong experience with customer sales and service
• Technical proficiency gained through education and/or business experience
• In-depth verbal and written communication skills
• In-depth collaboration and team skills
• In-depth analytical and problem-solving skills
• In-depth influence skills
• In-depth data-driven decision-making skills
• Ability to comply with security, safeguarding, confidentiality, regulatory, risk management, policy, law, and ethical requirements

Demonstrates strong financial analysis skills and the ability to interpret financial statements, providing actionable insights to drive business growth. Proficient in developing and executing sales strategies while maintaining compliance with regulatory and risk management requirements.

• Financial Analysis
• Business Banking Products Knowledge
• Customer Sales and Service
• Data-Driven Decision-Making
• Risk Management Compliance

• Financial Analysis
• Creditworthiness Assessment
• Lending Processes Knowledge
• Loan Documentation Knowledge
• Data Analysis
• Sales Strategy Development
• Consultative Sales Practices
• Business Development
• Customer Relationship Management
• Performance Monitoring

• Verbal Communication
• Written Communication
• Collaboration
• Problem-Solving
• Influence

• Business Banking
• Market Share Growth
• Customer Retention
• Operational Integrity
• Fraud Prevention

• Database Management
• Data Governance