Case Manager; Tracy EHP

Case Manager (Tracy EHP)

In-Person Full-Time (40 hours per week) Position in Tracy, CA (Non-Exempt)

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap‑around services.

All our services are trauma‑sensitive and client‑centered and are provided at no cost to our clients. All programs are low barrier.

RP is led by survivors with a focus on reflection, innovation, and connection. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives toward safety, unity, and trust.

You have a strong commitment to preventing interpersonal violence as well as an understanding of, and sensitivity to, serving diverse populations. You have excellent interpersonal skills and strong techniques for relationship building. You believe people should determine their own path toward healing, and have an orientation toward survivor‑centered services.

You are a go‑getter who enjoys fast‑paced environments. You enjoy working both collaboratively and independently. You are adept at time management and highly organized with a proven ability to ensure you can meet deadlines, plan, organize and execute. You are comfortable working as part of a team and are an accountable collaborator. You excel at organizing, prioritizing, and following through on multiple time‑sensitive projects.

You are flexible, creative, and take initiative in handling emergencies.

• Bachelor’s degree in social work, human services, or a related field preferred; equivalent experience may be considered.
• Minimum of two years of experience providing case management or direct services to individuals experiencing homelessness or housing instability.
• Experience working in shelter or residential settings is preferred.
• Knowledge of housing resources, benefits systems, and community services.
• Strong organizational, communication, and engagement skills.
• Ability to manage a high caseload in a fast‑paced environment.
• Experience with HMIS or similar data management systems.
• Knowledge of trauma‑informed care, harm reduction, and housing‑first approaches.
• Experience working with individuals with complex needs, including behavioral health or substance use challenges.
• In possession of a valid CA driver's license, proof of insurance, and be approved by RP insurance as a driver in order to drive agency vehicles. If a staff member cannot be approved by RP insurance as a driver, employment might not be able to continue. Instances where staff cannot be approved to drive will be reviewed on a case‑by‑case basis to determine if employment can continue in their role without driving agency vehicles.
  
  Items considered include but are not limited to: the shift the staff member holds and the frequency/necessity of driving during that shift, the amount of time before the staff member may be approved to drive by the insurance carrier, the availability of other staff on site to drive agency vehicles as program needs require, etc.
• Able to complete all required background checks. Additional requirements may be deemed necessary, including fingerprinting (Live Scan), completion of all Community Care Licensing (CCL) documents, and ability to meet CCL licensing requirements.

The Case Manager provides direct services to participants residing in a 150‑bed congregate shelter, supporting individuals in addressing immediate needs, identifying barriers, and working toward stable and permanent housing. This role is responsible for engaging participants, completing assessments, developing service plans, and coordinating access to housing resources and supportive services.

The Case Manager works as…