Shelter Monitor​/Residential Advocate; Tracy EHP

Shelter Monitor / Residential Advocate (Tracy EHP) FT

In-Person Full-Time (40 hours per week) Position in Tracy, CA (Non-Exempt) Mon-Fri 7am-3pm

Ruby's Place dba Restorative Pathways (RP) is an innovative nonprofit committed to ending domestic violence, human trafficking, and violent crime through hope, advocacy and connection. Our services include emergency shelter, transitional housing, rental subsidies, mental health services, substance recovery, and wrap-around services. All our services are trauma-sensitive and client-centered and are provided at no cost to our clients. All programs are low barrier.

RP is led by survivors with a focus on reflection, innovation, and connection. We believe in fostering relationships, both in our direct service work and throughout our internal work culture. We aim to cultivate a workplace that appreciates and emphasizes the voices of those most impacted by violence. We recognize these voices are vital to interrupting the cycle of violence and transforming lives towards safety, unity, and trust.

You are someone who is passionate about helping others and interested in building a career in social services. You have a strong commitment to creating safe, supportive environments and are open to learning about the intersectionalities of and causes of homelessness. You approach people with respect, empathy, and cultural awareness, and you value working with individuals from diverse backgrounds. You believe in meeting people where they are and supporting them in making their own choices on their path toward healing.

You enjoy working in a fast-paced environment and are eager to learn new skills. You are comfortable working both independently and as part of a team, and you take responsibility for your role. You are developing strong organizational and time management skills, and you are willing to learn how to prioritize tasks and meet deadlines. You are flexible, dependable, and able to stay calm and responsive in unexpected situations.

You take initiative, ask questions when needed, and are motivated to grow within the field.

• High school diploma or equivalent
• Strong interpersonal and communication skills
• Ability to remain calm and professional in high-stress or crisis situations
• Ability to follow direction and work effectively within a team environment
• Willingness to learn and apply trauma-informed, survivor-centered practices
• Ability to complete all required background checks, including fingerprinting (Live Scan), Community Care Licensing (CCL) documentation, and meeting CCL requirements

• Lived experience related to homelessness, domestic violence, human trafficking, recovery, or other related areas
• Experience working in shelter programs, residential settings, or with individuals experiencing homelessness
• Knowledge of trauma-informed care and de-escalation techniques
• CPR/First Aid certification or willingness to obtain
• Experience working in congregate shelter settings

The Residential Advocate is a frontline, direct care staff responsible for supporting the daily operations of a 150-bed congregate shelter and ensuring a safe, structured, and respectful environment for all participants. This role provides direct engagement with individuals accessing shelter services, supports participant needs, monitors program spaces, and helps maintain the overall flow and safety of the program.

Residential Advocates play a critical role in implementing program expectations, supporting participant engagement, and responding to day-to-day situations within the shelter. Working under the direction of the Program Coordinator, this position helps ensure shelter operations run smoothly and that participants are connected to available services and supports.

Direct Participant Support

• Provide direct support to participants residing in the shelter, ensuring a respectful and welcoming environment.
• Assist participants with understanding program expectations, schedules, and available services.
• Respond to participant needs and provide basic information and referrals to appropriate services.
• Support participant engagement in daily activities, programming, and services.

Program Monitoring and Safety

• Monitor shelter spaces to ensure safety, structure, and adherence to program guidelines.
• Conduct regular rounds of the facility, including sleeping areas, common spaces, and surrounding areas as assigned.
• Observe and report safety concerns, unusual activity, or maintenance issues.
• Support a calm and organized environment during all shifts.

Operations Support

• Assist with daily shelter operations including participant check-in, bed assignments, and program flow.
• Support meal service coordination and ensure participants follow schedules and program expectations.

Conflict Resolution and Crisis Response

• Respond to participant conflicts, concerns, or behavioral challenges using de-escalation techniques.
• Support maintaining a safe and respectful…