Case Manager - Tenancy & Sustainability

Job Title

Case Manager, Housing Tenancy & Sustainability Program

Case Management

Director of Case Management

Full-Time, Non-Exempt

95 W 11th St. Suite 206 Tracy, CA 95376

The Case Manager for the Housing Tenancy & Sustainability Program will deliver individualized, supportive case management in accordance with DHCS’s CalAIM Community Supports standards. The goal is to assist Medi-Cal members who are experiencing homelessness or housing instability (or at risk thereof) in maintaining tenancy and sustaining housing over time. This includes navigation of housing resources, tenancy education, landlord/tenant advocacy, linking clients to supportive services, and intervening early when tenancy is at risk.

• Conduct comprehensive assessments of clients’ housing needs, barriers, preferences, and risk factors.
• Develop an Individualized Housing Support Plan (IHSP) that has measurable short- and long-term goals.
• Regularly review and update IHSP as situations change.

• Identify, locate, and help secure appropriate housing options.
• Assist clients in completing housing applications, compiling required documentation (IDs, income verification, referrals).
• Coordinate with local housing authorities, landlords, managed care plans, and other entities to find affordable units.
• Support clients obtaining financial assistance when needed (security deposits, rental subsidies, moving costs).

• Provide education on tenant rights & responsibilities.
• Coach clients in lease compliance, household & life skills (budgeting, utility payments, upkeep, etc.).
• Mediate landlord/tenant issues & support resolution of disputes.
• Identify early warning signs of tenancy risk (late rent, lease infractions, environmental issues) and intervene.
• Assist with annual recertification or renewal processes required by subsidy programs.

• Connect clients with services for mental health, substance use, physical health, employment, benefits (SSI, Medi-Cal, etc.).
• Help obtain vital documents as needed.
• Work with transportation, community resources, and state/local agencies.

• Maintain accurate, timely, and compliant documentation of all case management activities (client interactions, service plans, follow-ups), per DHCS, CalAIM, and MCP (Managed Care Plan) requirements.
• Ensure data entry into required systems (EHR).
• Adhere to confidentiality/HIPAA and all relevant regulatory obligations.

• Serve as liaison between client and landlords, providers, community resources.
• Advocate for clients’ rights, housing quality, and access to necessary supports.
• Conduct outreach to identify clients in need, including those not yet connected to services.

• Apply culturally responsive, trauma-informed, harm reduction, and Housing First principles in all work.
• Respect client autonomy and choice.
• Maintain sensitivity to the diversity of client backgrounds (race, ethnicity, LGBTQ+, immigration status, etc.).

• Track client outcomes (housing stability, days housed, incidents of tenancy loss, etc.).
• Participate in regular supervision and case conferencing.
• Use data to improve service delivery, identify program gaps, and recommend improvements.
• Assist in ensuring program meets DHCS/CalAIM Community Supports standards.

• This position requires working in an office setting with occasional travel.
• Interaction with clients experiencing housing instability and other challenges is frequent.

• None:
  The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Tracy Community Connections Center provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal,…