Dispatcher, Transportation

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

MTM Transit is Hiring!

The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).This

position is located onsite in Tracy, CAWhy make the move to MTM Transit:

Starting pay: $27.00/HR Paid Training Yearly Pay Increases Referral Bonus Program What You'll Do:

Handle all inbound calls into Transit Center general contact phone number, professional and timely

Ensure calls are routed to the appropriate individual or department

Greet all customers at the Dispatch Window and assist with their questions and transportation needs

Meet contract service needs by disseminating the proper information and verifying eligibility, from transportation callers, to help coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems

Monitors Fixed Route & Para-Transit Vehicles & Drivers using desktop tracking applications for on-road provision of service for quality

Organize and route trips based on schedule and location to ensure optimal performance

Provide assistance to drivers for directions to destinations

Assist drivers and transportation providers with problems or issues related to scheduling

Establish and maintain effective communication with transportation providers

Report and record all accidents, incidents, complaints, and compliments to the applicable manager

Document and report provider no shows or on-time-performance issues

Inform transportation providers of their next-days trips and any new trips that occur

Monitor radio, telephones and on-road provision of service for quality

Record time of departure, destination, and expected time of return

Provide daily safety messages to drivers

Provide feedback on drivers’ performance

Acquire and maintain in depth knowledge of, and adhere to, established protocols and procedures outlined in the Transit SOPFollow all “Opening” and “Closing” steps outlined on the Dispatcher Checklist

What You’ll Need:

High school diploma or G.E.D. equivalent2+ years in transportation routing, dispatching, and scheduling expertise preferred1 year experience working with the applicable transit scheduling system preferred

Knowledge of GPS and GIS systems preferred

Possess valid authorization to work in the United States California Class B Driver’s License, with Passenger & Air Brake Endorsement preferred

Must be bilingual and speak fluent Spanish Even better if you have…Excellent communication and interpersonal skills

Good organizational skills with attention to timeliness and details

Must be able to demonstrate effective use of scheduling software, two-way radio communication and data analysis skills

Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications

Ability to maintain high level of confidentiality

Regular attendance is required

Pay Range:

Starting Pay: $27.00/HR Equal Opportunity

Employer:

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.#MTM Transit
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