Customer Service Rep & Forklift Operator - PM Shift

Pay Range: $18.00 - $24.00 per hour

Join our dynamic team as a Customer Service Representative & Forklift Operator during the PM shift! This shift runs from 2:30pm-11pm Monday - Friday with frequent overtime and Saturday shifts. The Customer Service Representative (CSR) and Warehouse Associate is a dual‑role position responsible for managing customer interactions and maintaining accurate inventory records while safely and efficiently handling warehouse and material handling operations.

This role involves interfacing with customers and the warehouse team to ensure product throughput, resolving inventory and shipping issues, operating material handling equipment to stage, load, and unload products. The employee will be responsible for inventory control, ensuring positive customer relations, accurate order processing, and warehouse cleanliness while adhering to safety standards and SOPs.

• Process customer orders received via EDI, fax, or email with high accuracy.
• Input receiving and shipping data into Warehouse Management Systems (WMS) to maintain accurate inventory records.
• Resolve inventory discrepancies, shipping issues, and invoicing problems promptly.
• Anticipate and correct delays, providing customers with timely updates and additional information as needed.
• Provide documents and records to customers upon request and follow up to ensure delivery by specified dates.
• Verify order accuracy, including quantities shipped, and supply special labeling to the shipping department when required.
• Handle customer complaints, coordinating with warehouse or carrier personnel to trace or expedite shipments.
• Responsible for inventory control activities.
• Provide friendly and professional customer service by assisting with order inquiries, processing shipments, and resolving issues promptly.
• Safely operate warehouse equipment including forklifts and other material handling equipment to load, unload, and move materials efficiently.
• Manage inventory using WMS, ensuring accurate order picking and stock replenishment.
• Conduct heavy lifting and material handling tasks in accordance with OSHA safety standards.
• Support shipping & receiving activities by verifying orders, preparing shipments, and maintaining detailed documentation.
• Assist warehouse supervisors with inventory control, organization, and process improvements to enhance overall distribution efficiency.
• Perform other related duties as assigned.

• Safely operate sit‑down forklifts and other material handling equipment to stage, load, and unload finished products and raw materials.
• Prepare and load products for transport onto trucks or railcars in a timely manner.
• Perform partial pallet restacking to complete pallet process safely and timely, reducing partial pallet inventory to the lowest levels possible.
• Move products into warehouse inventory storage and transport waste or scrap to dumpsters.
• Conduct quality control checks to identify and report damaged products.
• Perform daily forklift safety checks, preventive maintenance, and report any equipment issues.
• Complete damage reports for products, pallets, or other materials.
• Maintain warehouse cleanliness and organization, ensuring a safe work environment.
• Operate within SOPs and JSAs/JHAs, turning off and locking out equipment when not in use.
• Perform other related duties as assigned.

• Communicate effectively with team members, supervisors, and customers to ensure smooth operations.
• Maintain a thankful, respectful, polite, and courteous attitude in all interactions.
• Participate in physical inventory counts as required.
• Perform other related duties as assigned.

• High School Diploma or GED (required); 2‑4 year college degree or certification preferred.
• Ability to obtain and maintain forklift certification and applicable state certification for forklifts.
• 2+ years of forklift experience in a similar industry and 3+ years of customer service experience, or an equivalent combination of education and experience.
• Proficient in MS Office (Excel, Word, Outlook) and familiar with Warehouse Management Systems.
• Excellent…