Service Assistant Coordinator

BMW of Traverse City is looking for a Service Assistant Coordinator to join our elite service team. In this pivotal role, you will be the gears behind our service department's daily operations, ensuring our clients receive the seamless, premium service they expect from the BMW brand.

If you thrive in a fast-paced environment, love coordinating schedules, and want to grow your career with an industry-leading brand, we want to hear from you!

• Customer Reception & Coordination: Greet service guests warmly, assist with check-ins, and direct vehicles to the appropriate service bays.
• Appointment Management: Coordinate service appointments, manage loaner vehicle fleets, and maintain an organized schedule to maximize shop efficiency.
• Administrative Support: Assist Service Advisors with documentation, repair orders, and follow-up communications with clients regarding their vehicle status.
• Quality Control: Help inspect completed vehicles to ensure they are clean, ready, and parked in the designated pickup areas for our guests.

• Previous experience in a customer service, administrative, or hospitality role (dealership or automotive experience is a plus, but we are happy to train the right candidate!).
• Excellent verbal and written communication skills with a professional demeanor.
• Strong organizational skills and the ability to multi-task in a dynamic environment.
• Basic computer proficiency (experience with dealership management systems like CDK or Reynolds & Reynolds is a bonus).
• A valid driver s license with a clean driving record.

• Competitive hourly pay with opportunities for career advancement.
• Comprehensive benefits package (Medical, Dental, Vision).
• 401(k) retirement plan with company match.
• Paid time off and holiday pay.
• Ongoing training and professional development.
• A supportive, team-oriented work environment in a state-of-the-art luxury facility.