Office Coordinator​/CSR

Posted Monday, 8/10/2026

If you are an administrative or customer service professional looking to turn your communication skills and organizational talent into a rewarding career, we have an opportunity for you. We are looking for an Office Coordinator/CSR to join our team at Ace Handyman Services. This role is the operational heart of our business, ensuring our daily schedule runs smoothly and our customers receive exceptional service.

You do not need any prior construction or home improvement experience to succeed here. We will teach you how our business works. Your primary focus will be answering incoming customer calls, understanding their home repair needs, educating them on our service model, and matching them with the right craftsmen. This is a collaborative, fast-paced role that offers a tight-knit, locally owned team culture backed by a trusted national brand, with clear opportunities to grow into leadership positions like Office Manager.

In this role, success is measured by how efficiently you manage our daily logistics and how well you care for our customers. Your daily and long-term responsibilities include:

• Daily Scheduling and Logistics: You will manage the calendars and travel routes for multiple craftsmen, ensuring they are matched with projects that fit their skills and location.
• Customer
  
  Education:
  
  You will respond to new job leads quickly, explain our services and pricing clearly, and help customers feel confident choosing us for their home repairs.
• Software and Dispatch: You will use our dispatching and schedule management software to keep our operations accurate and up-to-date.
• Administrative Support: You will handle basic paperwork, filing, and customer follow-up calls, while working closely with the management team to solve daily operational challenges.
• Long-term Growth: Over time, you will master our business model, build strong relationships with our field staff, and take on more leadership responsibilities.

We believe in rewarding our team members for their hard work and dedication. This position offers:

• Hourly pay of $18.00 to $20.00 per hour
• Health insurance stipend
• Phone stipend
• Paid Time Off (PTO)
• 401(k) with company match
• Regular pay reviews
• Clear pathways for career growth and advancement

We want to set you up for success. Here is what we are looking for in qualified candidates:

• High school diploma or GED
• 3 to 5 years of experience in an administrative assistant, scheduling, or customer service role
• Comfortable learning and using new technology and software applications
• Comfortable discussing services and pricing with customers (basic sales comfort)
• Excellent verbal and written communication skills
• Strong multitasking skills and the ability to stay organized under pressure
• Solid typing skills

• Experience working in a direct customer-facing role
• Ten-key typing skills
• A basic understanding of sales or marketing principles

If you are an organized, detail-oriented professional who loves solving problems and helping others, we would love to meet you.