Service Manager

For field and shop technicians, drivers, management, sales and more.

Location:

Traverse City MI , US

Department: MIE Traverse City

Type:
Full Time

Posted:

Join Our Team as a Service Manager in Traverse City!

Are you ready to take your career to the next level?
Morrison Industrial Equipment is seeking a dynamic and resolute Service Manager to join our team at 2749 Aero Park Drive, Traverse City, MI . If you have a passion for managing service departments, supporting customers and technicians, and ensuring top-notch service quality, we want to hear from you!

At Morrison Industrial Equipment, we value our employees and offer a supportive, family-oriented work environment. With over 70 years of service, we pride ourselves on our strong customer base and commitment to excellence. As a leading material handling equipment dealer, we provide a wide variety of products, including LP, diesel, and electric forklifts, scissor and boom lifts, floor cleaning equipment, and much more!

• Competitive Compensation:
  Pay commensurate with experience but enjoy a guaranteed first-year base compensation level of $72,000 through a salary and quarterly incentive program.
• Comprehensive Benefits:
  Health, dental, vision, FSA options, life, and disability insurance available from day one. Plus, generous paid time off, paid holidays, and a retirement plan with a 50% match on the first 6% you contribute, up to $2,500 per year.
• Additional Perks:
  Employee referral incentives, wellness programs, and an employee assistance program.

• Experience:
  
  3+ years of management experience, strong mechanical knowledge, and experience in dispatch services.
• Skills:
  
  Excellent people skills, written and verbal communication skills, and intermediate computer skills (including Microsoft Office 365).
• Attributes:
  Ability to multi-task and prioritize in a challenging environment, and a commitment to providing exceptional customer service.

• Manage Technician Timecards:
  Organize weekly payroll and ensure accurate processing.
• Work Order Management:
  Open, process, and monitor work orders for efficient service delivery.
• Customer Communication:
  Proactively contact customers to provide repair status updates.
• Daily Debriefing:
  Collaborate with technicians to ensure efficient scheduling.
• Estimate Preparation:
  Prepare, present, and process repair estimates.
• Warranty Claims:
  Handle warranty claims with precision.
• Customer Support:
  Answer phones and assist customers with a positive, client-driven attitude.
• Rental Assistance:
  Support rental inquiries, quotations, set-up, and deliveries.
• Additional Duties:
  Perform other tasks as assigned.