Member Experience Operations Manager-Front CU; Traverse , MI

Member Experience Operations Manager-4

Front CU (Traverse City, MI)

Published: July 11, 2026

Type: Full Time

Education:

Bachelor’s degree preferred

Experience:

5–10+ years in operations, risk, or member experience functions

Leadership experience required

Knowledge & Skills

• Strong understanding of financial institution operations and service delivery
• Knowledge of policies, procedures, and quality control frameworks
• Strong analytical and problem-solving skills
• Ability to design and improve operational systems
• Excellent communication and collaboration abilities
• Leadership and team development skills
• Knowledge of regulatory and compliance requirements

Reports to:

Chief Experience Officer (CXO)

Direct Reports:
Member Experience Training & Strategy Specialists, Member Experience Operations Specialist

We care deeply about our team. When you join 4

Front, you can expect:

• Competitive pay
• Comprehensive medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Tuition reimbursement and professional development opportunities
• Career growth pathways within a stable and growing organization
• A collaborative, supportive culture focused on teamwork and DEI
• Community involvement opportunities

• Building authentic relationships
• Empowering our employees to grow and lead
• Creating a culture of respect, inclusion, and collaboration
• Delivering service that truly wows