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Service Center Leader - Customer Success & Ops
Job in
Traverse City, Grand Traverse County, Michigan, 49685, USA
Listed on 2026-08-04
Listing for:
FCX Performance
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
Applied Industrial Technologies in Traverse City is seeking a Customer Service Manager to oversee the day-to-day operations of our service center and lead a team of customer service specialists. You will balance service management with coaching, mentoring, and hands-on operations to ensure exceptional customer experiences.
The role emphasizes leadership, process improvement, and collaboration with account managers and vendors to meet delivery, invoicing, and performance targets.
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