Customer Service Representitive
Job in
Traverse City, Grand Traverse County, Michigan, 49684, USA
Listed on 2026-08-09
Listing for:
Northern Staffing Services
Full Time, Per diem
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
Immediate Hire - Traverse City
$20.00 PER HOUR based on Call Volume Experience - 8:00AM - 5:00 PM MONDAY - FRIDAY
Job Summary:
Answer customer calls, portal requests and emails on a daily basis and assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Essential Functions:
- Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
- Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
- Answer incoming and make outgoing customer telephone calls.
- Receive and resolve, within established guidelines, customer questions and concerns.
- Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
- Track customer information and concerns and enter data into database.
- Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
- Maintain new account files.
- Work with ops supervisors to ensure that all missed stops and special pick ups are completed daily.
- Provide timely and accurate information regarding missed stops or other customer concerns.
- Generate work orders for drivers
- Download, distribute and answer all customer inquiries received via email.
- Take web request and process payments by phone.
- Process customer payments via internet and take cash payments as needed.
- Enter new subscription residential accounts into system.
- Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
- Key all new/cancelled accounts into Tower system and verify in system.
- Scan all contracts into system and maintain records of them.
- Assist in completing the Affirmative Action log for all applicants.
SEND RESUME TO: de
This position is for immediate hire. Benefit package after 90 days.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
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