Maintenance Supervisor

Date Posted:

Country:

United States of America

Location:

OT048: CGT - TRAVERSE CITY, MI 1777C S GARFIELD AVE, TRAVERSE CITY, MI, 49686 USAWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction.

You will report to the manager in the Michigan/Traverse City territory.

On a typical day you will:

Ensure field employee safety and quality of service in your territory

Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards

Ensure effective and efficient allocation of available resources such as manpower and materials

Conduct field education training with field workforce

Improve efficiencies, managing route schedules and callback rates

Understand how to provide technical support to field staff, either self-provided or redirected to other experts

Authorize repair orders and tracking completion

Lead change toward better efficiency and communication

What you will need to be successful:

High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years)
Experience working with a team of technicians is required

Leadership experience is required

Elevator industry experience is desired, but not required

Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment

Strong computer and technology skills, business acumen and a passion for customer service

Travel is required within your territory, driver’s license as required for your territory

What’s In it For Me / Benefits You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

Benefits:

Otis currently provides our colleagues with the following benefits:401(k) plan that includes generous company match and a separate automatic retirement contribution

Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment

Three weeks paid vacation and paid company holidays

Paid sick leave - Employee assistance and wellness incentive programs

Life insurance and disability coverage

Voluntary benefits, such as legal, pet, home, and auto insurance

Birth/adoption and parental leave benefits

Adoption assistance

Tuition reimbursement program

Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a…