Party Host Lead

KEY RESPONSIBILITIES

• Schedule, coordinate and manage birthday party requests
• Create a fun and enthusiastic environment for all guests
• Organize and implement birthday activities
• Supervise and schedule party staff
• Handle guests' questions and concerns professionally and courteously
• Maintain reservations and prepare reports
• Oversee party experience
• Maintain positive guest experience by using our SMILES philosophy
• Sources, orders, and maintains inventory of party supplies
• Maintains open communications with management of scheduled events
• Develop and implement post-party follow up and referral process
• Assists and supports front desk staff on all birthday related questions/concerns
• Operates Point of Sale (POS) system including deposits and party transactions
• Support sales and marketing plans in collaboration with leadership team
• Follow safety and incident reporting guidelines
• Provides or performs other services or duties as required by management

• 2-3 years of supervisory or management experience in party planning or booking events
• Degree in management is a plus
• Family Entertainment or amusement park background is a plus
• Workdays, nights, weekends, and holidays as required
• Must be very organized, detailed oriented, and a strong communicator
• Professional, "Altitude" attitude and work ethic
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fastpaced environment

Background check will be required before hiring