Loan Support Specialist; Admin Center - Traverse , Mi

Loan Support Specialist I

4

Front Credit Union | Lending | Non-Exempt

This position is not eligible for immigration sponsorship.

This role is required to be in office Tuesday-Thursday.

Wage range: $17.81 - $22.27

At 4

Front, we are more than a financial institution — we are a community partner, a trusted advisor, and a team committed to helping our members achieve their financial dreams.

We believe in:

• Building authentic relationships
• Empowering our employees to grow and lead
• Creating a culture of respect, inclusion, and collaboration
• Delivering service that truly wows

Our team members live our credit union philosophy every day — people helping people.

We care deeply about our team. When you join 4

Front, you can expect:

• Competitive pay
• Comprehensive medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Tuition reimbursement and professional development opportunities
• Career growth pathways within a stable and growing organization
• A collaborative, supportive culture focused on teamwork and DEI
• Community involvement opportunities

• Reports to:
  
  Lending Operations Assistant Manager
• Supervises:
  None

The Loan Support Specialist I supports lending operations by maintaining accurate loan documentation, assisting with loan servicing tasks, and supporting compliance-related activities. This role performs loan file reviews, tracks collateral and lien requirements, and provides administrative support across consumer and mortgage lending functions. The position also supports communication with members and internal teams to ensure timely and accurate handling of loan-related requests.

Through attention to detail, organization, and responsiveness, this role helps ensure lending operations remain accurate, compliant, and efficient.

• Perform loan file reviews to ensure documentation is complete and compliant
• Maintain accurate and organized loan files
• Support documentation preparation and updates
• Ensure loan records meet policy and regulatory requirements

• Track and maintain collateral documentation, including titles, mortgages, UCC filings, and insurance
• Support lien perfection and follow up on outstanding items
• Verify insurance coverage and required documentation
• Ensure collateral records are accurate and complete

• Assist with servicing activities such as payoffs, address changes, skip payments, and collateral releases
• Support ancillary product processes (e.g., GAP claims, debt protection documentation)
• Maintain accurate servicing records
• Assist with loan-related follow-up tasks

• Complete and maintain required operational reports
• Ensure report accuracy and audit readiness
• Track and maintain report history
• Support compliance with lending policies and regulatory requirements

• Respond to member and internal inquiries via phone and email
• Provide general information related to lending processes and services
• Route complex inquiries to appropriate team members
• Support a professional and responsive service experience

• Perform administrative tasks such as correspondence, document preparation, and mail distribution
• Maintain department records and documentation systems
• Support workflow coordination across lending functions
• Assist with special projects and department initiatives

• Support lending and operations staff as needed
• Coordinate with internal teams to ensure smooth workflow
• Share information and assist team members
• Participate in meetings and team initiatives

• Complete tasks accurately and within established timelines
• Follow lending policies, procedures, and security standards
• Communicate issues, risks, and updates effectively
• Support continuous improvement of lending operations

• Loan files are accurate, complete, and compliant
• Collateral and lien tracking is maintained without gaps
• Reports are accurate and audit-ready
• Loan servicing support tasks are completed efficiently
• Member and internal inquiries are handled…