Store Manager - Traverse

Overview

Boyne Country Sports Traverse City is hiring for the position of Store Manager!

Enjoy the perks of Boyne Resorts available throughout the four seasons while working in a full-time year-round position. Take advantage of quality healthcare and PTO benefits, golf and ski privileges for yourself and family, as well as food and beverage, retail, spa, and lodging discounts, preferred access at eight sister resort locations throughout North America, and more as part of the compensation package for this management role.

As a Store Manager, you are responsible for overall store operations, including both day-to-day tasks and long-term goals. The Store Manager oversees the day-to-day operations of the ski shop, ensuring efficient functioning, exceptional customer service, and maximizing sales. This role involves managing staff, inventory, and maintaining a safe and organized retail environment.

• Recruit, train, and supervise retail staff.
• Set performance targets and provide ongoing feedback and coaching.
• Schedule staff effectively to ensure adequate coverage during peak times.
• Foster a positive work environment that promotes teamwork and employee development
• Ensure exceptional customer service standards are always maintained.
• Handle escalated customer inquiries or complaints promptly and effectively.
• Train staff in product knowledge and sales techniques to enhance customer experience.
• Monitor customer feedback and implement improvements as necessary.
• Develop strategies to drive sales and meet revenue targets.
• Analyze sales trends and identify opportunities for growth.
• Implement promotions, discounts, and sales strategies to increase foot traffic and boost sales.
• Monitor inventory levels and manage stock ordering to avoid shortages or overstock.
• Oversee inventory management processes, including receiving, stocking, and organizing merchandise.
• Conduct regular inventory audits to ensure accuracy and identify discrepancies.
• Implement effective merchandising techniques to optimize product visibility and sales.
• Work closely with suppliers to maintain adequate stock levels and negotiate favorable terms.
• Ensure compliance with all company policies, procedures, and safety standards.
• Maintain a clean, organized, and visually appealing store environment.
• Implement cost‑saving measures to improve operational efficiency without compromising quality or service.
• Monitor and control operating expenses within budgetary constraints.
• Collaborate with marketing teams to develop and implement promotional campaigns and events.
• Utilize social media and other marketing channels to increase brand awareness and attract customers.
• Participate in local community events and sponsor ships to enhance brand visibility.

• Bachelor's degree in business administration, retail management, or a related field (preferred).
• Proven experience in retail management, preferably in the outdoor or sporting goods industry.
• Strong leadership and interpersonal skills with the ability to motivate and inspire a team.
• Excellent communication skills, both verbal and written.
• Demonstrated ability to drive sales and achieve targets.
• Proficiency in inventory management and retail operations.
• Knowledge of skiing and golf equipment and apparel is a plus.
• Ability to work flexible hours, including weekends and holidays.

• Ability to lift and move heavy merchandise (up to 50 pounds).
• Comfortable working in a fast‑paced environment and standing for extended periods.
• Willingness to work outdoors in varying weather conditions, as needed.