Travel Agent - Traverse , MI

Position Summary

Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end‑to‑end travel planning for complex domestic and international itineraries. Success requires meeting sales goals, leveraging referral and lead‑generation systems, and utilizing digital tools to build a strong, repeat client base.

• Generate new sales, retain existing members and grow ACG’s overall book of business through multiple product offerings.
• Drive new business with competitive products and help retain The Auto Club Group’s 13+ million members.
• Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings.
• Achieve assigned travel, membership, and credit card sales goals. Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services.
• Prepare complex and/or large‑scale domestic and international travel packages. Complete reservations and advise clients regarding documentation requirements. Make necessary travel arrangements, including reservations, payment collection, and document processing.
• Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system. Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives.

• High school diploma or equivalent.
• 1‑year business‑to‑consumer sales experience.

This is an in‑office position. Employees will service ACG members in‑person and are based on site in an ACG branch facility.

• Base pay (non‑exempt) total: $31,200 plus up to $10,400 in supplemental pay or commissions.
• Uncapped earning potential: unlimited commissions on travel sales with additional opportunities for membership and credit card sales.
• Guaranteed commission payouts and performance incentives.
• Quarterly new‑hire on‑pace bonus.
• Eligibility for overtime.
• Structured career path paired with an uncapped commission model.

• Free leads with priority placed on prospects most likely to travel.
• In‑office travel events and walk‑in traffic to drive daily sales opportunities.
• Direct‑to‑consumer marketing support.
• Exclusive preferred partner discounted rates and member benefits.
• Free access to the IATAN and ASTA memberships.

• Support structure designed to reduce administrative work:
  Air Desk and Inside Sales Agents.
• Interactive group system for seamless booking.

• Free Travel Partner training certifications.
• Travel benefits for completing online training programs.
• Familiarization tours and cruises offered at no cost.

• Comprehensive health, dental, vision, and prescription coverage.
• Employee Assistance Program.
• Basic and supplemental life insurance; short‑term and long‑term disability; critical illness and accident insurance.
• 401(k) with 3% automatic deferral and 50% company match up to 6% of pay.
• Health Savings Account and Flexible Spending Accounts.
• Paid Time Off (PTO) accrual based on tenure; full‑time new employees receive up to 12 PTO days annually.
• Paid holidays, mental health days, floating holidays, and volunteer day.
• Parental, bereavement, jury duty, and military leave.
• Tuition assistance (up to $5,250 annually; 80% covered).
• Professional certification support with 100% reimbursement.
EEO Statement

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Additional Information

Regular and reliable attendance is essential for the function of this job. All applicants will be required to consent to a background and drug screen. For disability accommodations, please email