Director of Customer Solutions

ATLAS Space Operations® is the leading provider of Ground Software as a Service™ in the space communications industry. ATLAS’ revolutionary Freedom® software has been recognized by industry-leading publications and organizations such as Via Satellite. Additionally, Aerospace & Defense Review named ATLAS the Space Tech Company of the Year (2024) and acknowledged ATLAS as one of the Top Satellite Solutions Providers (2024, 2023).

Lastly, ATLAS was highlighted in the CIO Review:
Telecom Edition as Company of the Year (2023), as well as one of the 10 Most Promising Technologies. ATLAS combines the Freedom Software Platform and its federated global antenna network to achieve its mission of securing space access anytime, anywhere.

The Director of Customer Solutions is an experienced commercial sales professional responsible for growing ATLAS Space Operations’ revenue through proactive customer engagement, new business development, and expansion of existing accounts. This role is focused on the commercial market segment and works in close coordination with the Senior Director of Customer Solutions, who provides day-to-day direction and mentorship. The Director is expected to bring established satellite industry knowledge and relationships to the role, enabling a shorter ramp to productivity and meaningful contribution to pipeline development from the outset.

This is a high-visibility, customer-facing position at the forefront of ATLAS’s commercial growth.

• Serve as a primary point of contact for an assigned portfolio of commercial customer accounts, building strong, trusted relationships that support retention and growth.
• Maintain a deep understanding of each customer’s mission profile, usage behavior, and strategic objectives, anticipating needs and engaging proactively rather than reactively.
• Work closely in support of the Program Management team to ensure customers remain engaged and sold on the value of ATLAS’s offerings throughout the service lifecycle.
• Participate in and lead customer sales calls, status meetings, and in-person engagements, accommodating client time zones and schedules as needed.

• Proactively identify and pursue new commercial business opportunities — including cross-sell and upsell of additional ATLAS network services and Freedom platform capabilities — leveraging existing industry relationships and market knowledge to accelerate pipeline development and drive increased revenue.
• Continuously monitor ATLAS site utilization to identify load balancing opportunities and offer customers the value of contact volume on underutilized sites.
• Maintain accurate and up-to-date opportunity records, contact information, and activity logs in the ATLAS CRM platform (Bigin), ensuring full pipeline visibility for the team.

• Interpret customer mission requirements, identify capability gaps, and scope where ATLAS products and services can meet customer needs, collaborating with Software, Engineering, and Operations teams to develop tailored solutions.
• Prepare and deliver professional written proposals, RFI responses, and ROMs that accurately address customer technical and commercial requirements.

• Provide regular reports to the Senior Director of Customer Solutions on pipeline status, account health, customer pursuits, and revenue forecasts.

• Develop proficiency in the Freedom platform and ATLAS core network services, building the technical depth needed to engage customers credibly and identify expansion opportunities.
• Stay current on satellite industry trends, emerging operators, and competitive dynamics through self-directed research and engagement with the broader industry.
• Enga…