Operations Supervisor

• Location 1340 W Hammond Rd,Traverse City, MI, 49686,United States
• Base Pay $65,963.00 - $89,050.00 / Year
• Job Category Transportation , Operations
• Employee Type FT Exempt
• Manage Others Yes

• Name Chris Davis
• Phone

Bay Area Transportation Authority (BATA) is looking for a professional, service-minded Operations Supervisor to help keep our daily transit operations running safely, smoothly, and reliably. This role is ideal for a strong communicator and steady problem-solver who enjoys leading people, supporting frontline teams, and making a visible impact in the community every day.

Under the direction of the Operations Managers, the Operations Supervisor provides hands-on support for daily operations, supervises the Public Bus Operators, monitors service performance, responds to operational needs in the field, and helps ensure BATA continues delivering safe, dependable, customer-focused transportation.

• Provide daily supervision and operational support for Public Bus Operators.
• Monitor radio communications, operator check-in/check-out, schedule adherence, and route performance.
• Provide road supervision and respond to accidents, incidents, passenger concerns, and service disruptions.
• Assist with first-level investigations into customer complaints and operational incidents.
• Support operator training, coaching, evaluations, and corrective action processes as needed.
• Prepare and submit timely reports related to work activities, operations, safety, and incidents.
• Assist with safety and security coordination involving federal, state, or local law enforcement personnel.
• Operate BATA vehicles and equipment as needed to support service coverage.
• Demonstrate proficiency in the operation of all electronics, communication equipment and systems as well as strong working knowledge of all vehicles in BATA’s fleet.
• Be available for on-call assistance in support of the operation.

• High school diploma or equivalent required; technical or college education preferred.
• Experience supervising employees, including coaching, training, corrective action, and evaluations.
• Valid Michigan driver’s license and the ability to obtain a Class B Commercial Driver’s License with passenger endorsement and air brakes within 30 days of hire.
• Excellent driving record and ability to safely operate vehicles and related equipment.
• Strong communication skills, sound judgment, and the ability to remain calm and professional under pressure.
• Comfort with computers, software, electronics, communication equipment, and learning new technology.
• Ability to work independently and as part of a team in a fast-paced, deadline-oriented environment.
• A neat, professional appearance and a commitment to excellent customer service.

Please see our website for more information on our benefits. Key benefits include:

• Health Insurance – includes medical, dental, vision and prescriptions
• Generous Paid Time Off
• Pension plan through MERS (defined benefit retirement plan)
• Pre-tax retirement savings plan (457)
• Flexible Spending Account (FSA)
• A positive, team-oriented work culture
• Short- and Long-Term Disability
• Paid Holidays
• Monthly cell phone stipends

Join a respected and forward-thinking public transit agency and help shape the future of mobility in Northern Michigan