Part-Time Patient Access Customer Service Representative

Location: Intermountain Bear River Hospital

Shift: PRN, as needed, minimum required hours a month 48, 24 on call, additional shifts available

Role Overview: As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You will help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast‑paced environment, and build trust with patients during moments when they may be scared, confused, or overwhelmed.

Key Responsibilities:

• Help patients navigate the registration process.
• Answer questions with confidence, clarity, and compassion.
• Gather accurate information quickly in a fast‑paced environment.
• Build trust with patients during moments when they may be scared, confused, or overwhelmed.
• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training!).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Requirements:

• High School Diploma or GED.
• Strong customer service experience.
• Ability to pass background check, drug test, and meet vaccination requirements.

Preferred:

• Medical or healthcare experience (but not required).

Pay: This US‑based position has a base pay range of $16.61 – $22.95 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

Benefits: Competitive benefits package.

EEO & Disability Accommodation: R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination, shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

The Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.

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