Service Manager

Service Manager

Heritage Motor Company of Tremonton | Tremonton, UT | Full-Time

Heritage Motor Company of Tremonton is a CDJR and Ford dealership with a proven record of excellence serving our community. We've built our reputation on honest service, hard work, and treating our customers and each other like family. Our team enjoys a family-like atmosphere at the dealership, and we're proud to be part of a great, family-centered community in Tremonton. If you're looking for a place to build a career, not just work a job, we'd love to meet you.

We are seeking an experienced, customer-focused Service Manager to lead our Service Department. The Service Manager will oversee daily service operations, manage and mentor our service team, and ensure every customer leaves with a positive experience and a properly serviced vehicle. This is a key leadership role for someone who takes pride in operational excellence and wants to be part of a dealership that feels like family.

• Oversee day-to-day operations of the service department, ensuring efficient workflow and high-quality repairs
• Hire, train, schedule, and mentor service advisors and technicians
• Ensure an outstanding customer experience from check-in through vehicle delivery
• Monitor and manage department budgets, labor hours, parts costs, and profitability
• Maintain manufacturer (CDJR and Ford) service standards, certifications, and warranty compliance
• Handle customer concerns promptly and professionally, resolving issues to build lasting trust
• Track key performance metrics (CSI, productivity, efficiency) and drive continuous improvement
• Maintain a safe, clean, and organized shop environment in compliance with dealership and safety standards
• Partner with Parts and Sales departments to support overall dealership goals

• Previous automotive service management or service advisor leadership experience preferred
• Strong working knowledge of dealership service operations; CDJR and/or Ford experience a plus
• Proven leadership skills with the ability to train, motivate, and manage a team
• Excellent customer service, communication, and problem-solving skills
• ASE certifications a plus
• Experience with dealership service software (e.g., CDK, Reynolds & Reynolds, Tekion, Dealer Track, or similar) preferred
• Valid driver's license with an acceptable driving record
• Ability to pass a background check and pre-employment screening

• Competitive pay, based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan
• Employee vehicle purchase and service discounts
• Ongoing training and career growth opportunities
• A supportive, family-like team environment in a great family-centered community

Heritage Motor Company of Tremonton is an Equal Opportunity Employer.