Retail Banker Part-Time

Part-Time 20 Retail Banker
- Capital City Bank
- More than your bank, your banker. Part Time 20-29; not to exceed 29 hours per week General Summary

The Retail Banker (RB) position provides prompt, efficient and friendly service to clients. This role assists clients with their banking needs, including introducing them to technology, providing information about Bank products and services, and identifying opportunities through conversations to satisfy clients’ and prospective clients’ financial needs and goals. It follows established policies and procedures and responds to both Personal Banker and Teller needs of clients.

• Energetic, engaging and able to handle various client interactions with innovative banking technologies.
• Open, close, service, and support all accounts, products and services.
• Use various programs to ensure work is completed accurately and in compliance with regulations such as the Bank Secrecy Act, Reg CC, Privacy, and Currency Transaction Reporting.
• Respond to client questions or concerns in a quick, courteous and friendly manner.
• Cross‑sell Bank products and services, marketing campaigns and initiatives to new and existing clients to meet their needs and attain individual, division and Bank goals.
• Enter data, update and maintain client information and status of referrals and leads in Synapsis.
• Follow procedures for opening/closing office and robbery response.
• Educate clients regarding  and phishing scams.
• Process consumer and commercial transactions, e.g., account deposits/withdrawals, check cashing, loan payments, Official Checks, wires, and safe deposit box payments when applicable.
• Keep cash secure, maintain a high level of safety and security, maintain cash levels, balance cash drawer daily, and scan Teller work.
• Follow procedures, including researching and locating outages, to limit violations of Teller and Personal Banker Performance Balancing Standards.
• Attend meetings and training sessions as required.

Employer determines the essential functions of the job.

All associates must understand and adhere to the non‑negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Wealth, and Capital City Home Loans, with department managers setting the standard.

• Provides additional support to manager and department colleagues.
• Completes all assigned/required Bank training within established timelines.

The following KSAs are usually acquired through 1‑2 years of work experience and/or a combination of work and education. Experience in client service, sales, and cash handling is required.

• Excellent interpersonal skills to verbally communicate effectively and interact positively with clients, associates, and business partners.
• Ability to follow detailed instructions and a wide range of procedures requiring some judgment.
• Requires concentration to avoid mistakes in counting cash.
• Ability to perform basic mathematical computations using various business machines and/or computers.
• Ability to stand and/or sit for long periods of time.
• Ability to apply initiative and work with minimal supervision.
• Ability to exercise sound and reasonable judgment.
• Sales, retail and/or referral experience is preferable, especially for cross‑marketing products and services.
• Must have attained the age of 18 for coverage under insurance bond.
• Use of and/or understanding of Capital City Bank products and services is a plus.

Minimum high school diploma or equivalent required. Some college preferred, but not required. Relevant experience may substitute for the education requirement. Successful completion of an in‑house training program or other approved training program is a plus.

• Works at desk in lobby and behind Teller line.
• Regular contact with clients, associates and supervisor.
• Repetitive motions.
• Close visual acuity.
• Some lifting of heavy coins.
• Position requires sitting, standing, stooping, kneeling, and squatting.
• Receiving currency from all sources may…