LOA Intake Coordinator

The Leave of Absence (LOA) Intake Coordinator serves as the first point of contact for team members requesting or inquiring about leave benefits. This position is responsible for receiving leave requests, educating team members on available leave programs, initiating leave cases, collecting required documentation, and ensuring accurate and timely case intake.

This position requires a hybrid work schedule, including regular onsite attendance to support business operations, collaborate with internal partners, handle confidential documentation when necessary, and participate in team meetings and training. The schedule is determined by business needs and may be adjusted as operational requirements change.

• Review incoming documentation to ensure completeness and accuracy.
• Triage incoming cases and documentation to prioritize urgent or time-sensitive requests.
• Request and follow up on missing information from team members and healthcare providers as needed.
• Maintain accurate and up-to-date case records while safeguarding confidential medical information.
• Monitor intake work queues and ensure service level expectations are consistently met.
• Perform intake duties to prevent case backlogs and maintain workflow efficiency.
• Complete and process New Jersey state leave forms in compliance with applicable regulations and timelines.
• Coordinate courier services for receipt and delivery of documentation as needed.
• Provide centralized data entry in Absence Soft to ensure accurate records and eliminate gaps between effective dates and transaction dates.
• Respond to phone calls, emails, and electronic inquiries in a timely and professional manner.
• Escalate complex or sensitive cases to Leave Case Managers when appropriate.
• Support continuous process improvement initiatives to enhance efficiency and service quality.
• Participate in cross-training and assist with departmental projects.
• Perform other duties as assigned

Education/Experience

• High school diploma required
  .
• Bachelor's Degree preferred from an accredited college or university in Human Resources Management, Labor Relations, Public Relations, Healthcare Administration, or a related discipline
• Two or more years of customer service, human resources, leave administration, benefits, or healthcare experience preferred
  .
• Experience handling confidential information.
• Strong verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with leave management software.
• Healthcare or large employer HR experience.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan:
  Employer match, additional non-elective contribution
• Tuition Assistance, Advancement & Academic Advising
• Backup and On-Site Childcare
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

Note:

In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran

• Job Identification 30524
• Job Category Human Resources
• Job Schedule Full-Time
• Locations 475 South St, Morristown, NJ, 07960, US
• Minimum Salary (Hourly Rate) 25.180000
• Maximum Salary (Hourly Rate) 41.570000
• Assignment Category Full-time
• Primary Shift Day
• Days and Shifts monday to friday
• On Call Expectations no
• Department  - HR-Leave of Absence