Customer Service Manager - Specialty Rental - Delanco, NJ

Customer Service Manager - Specialty Rental - Delanco, NJ

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure, and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

As a Customer Service Manager, you will be responsible for assisting the District Manager and Operations Manager in directing activities of the Regional Customer Center (RCC) territory.

You will

• Assist the locations within the RCC in soliciting and servicing new and existing customer base
• Ensure high standards in housekeeping, merchandise presentation, training programs, and customer service
• Be in charge of assigning service jobs to the Field Service Technicians (FST) in the most efficient way in order to ensure the operations and service KPI's (Service Variance, FST Utilization, etc.) are met
• Ensure billing is on time and sent to the customer or uploaded into their billing system
• Assist the locations of the RCC in achieving sales and other financial targets and company operations at an individual location(s)
• May be responsible for the oversight of safety audits, employee safety training, compliance with State and Federal OSHA, D.O.T regulations, drug and alcohol testing and the safe maintenance of program equipment within the RCC territory

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• You have a minimum of 3 years experience in Customer Service Management (Experience in people management and technical knowledge (steam, HVAC, mechanical, and electrical) are desired skills
• Associates degree or equivalent - Bachelor's Degree preferred
• You have effective supervisory skills
• You have computer operations management and communication skills
• You have strong sales and people skills along with expereience with budgeting, staffing, training, and profit & loss (P&L) analysis
• You are able to read instructions, numbers and write legibily in English

• We offer a diverse and inclusive culture in an environment that respects different opinions
• We offer a culture of innovation, encouraging new ideas and exploring new perspectives
• Opportunities of learning and development with an average of more than 40 hours of training per year in different topics
• Plenty of opportunities to grow and develop your career path
• Access to global job opportunities as part of the Atlas Copco Group
• We offer a great compensation package and bonus structure
• We offer Medical, Dental, and Vision insurance coverage
• We offer short and long term disability
• Life insurance
• We offer generous matching 401(k)
• We offer generous paid holidays and vacation

Option 1:
On-Site
This role requires you to work on-site at our office in Delanco, NJ, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration.

The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.