BPO Sales Director

Job Overview

Wipro Technologies-USA is seeking a dynamic and experienced Sales Director within our BPS/BPO segment, specifically targeting the Travel & Transportation:
Airline operations (reservations, loyalty programs, customer service, cargo), other travel / Logistics / Supply Chain client experience, or Retail:
Omnichannel retail operations, merchandising, supply chain, and store operations sectors. This pivotal role offers the opportunity to engage with global teams and leverage extensive knowledge in the BPO industry with ideally more than 15 years of experience.

Central or East Coast.

• Act as a BPO subject matter expert for client engagements in Travel & Transportation, other logistics and supply chain, and retail sectors.
• Partner with BPS delivery and presales teams to design innovative solutions aligned to client needs.
• Support pursuit and deal shaping with domain insights and operational best practices.
• Engage in process optimization and transformation initiatives leveraging industry benchmarks.
• Actively engage and collaborate with diverse client teams to nurture strategic relationships that facilitate growth opportunities and enhance account performance.
• Work hand‑in‑hand with the delivery organization, ensuring they are equipped and motivated to achieve client success while proactively identifying and addressing challenges.
• Assist the delivery team in comprehending client requirements, ensuring effective communication and reporting back to client teams.
• Establish and maintain a robust pipeline of new business opportunities through strategic networking, account management, and ongoing relationship development.
• Engage in thorough data analysis to synthesize insights and present tailored solutions to senior leadership and C‑level executives, demonstrating how our services can optimize their operations.
• Pursue new BPO opportunities in the specified sectors.

• Minimum of 15 years of extensive experience in BPO/BPS services, demonstrating a well‑rounded track record across operational areas such as trust and safety, eCommerce, finance and accounting, supply chain, procurement, HR, and contact center operations.
• Experience expanding BPO services in Travel & Transportation: airline operations, logistics and supply chain, and retail: omnichannel retail operations, merchandising, supply chain, and store operations.
• A rich professional network with a proven ability to build and nurture relationships with key decision‑makers.
• In‑depth knowledge of outsourced solutions, with a strong ability to navigate and influence senior leaders effectively to drive business initiatives.
• Exceptional leadership qualities, natural talent for motivating teams to exceed their goals and adapt to changing business landscapes.
• Strong business acumen, capable of strategizing effectively and identifying opportunities aligned with broader business objectives.
• A bachelor's degree in a relevant field is required.

Expected annual pay ranges from $ to $. The role is also eligible for Wipro’s standard benefits, including a full range of medical and dental benefits, disability insurance, paid time off (inclusive of sick leave), and other paid and unpaid leave options.

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we.

Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions.

Applications from people with disabilities are explicitly welcome.