Sr. Business Operations Manager, Sportsbook

Discover What's Possible at BetMGM

Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business.

As a valued team member, we're committed to giving you the resources and support you need to thrive.

Our benefits and perks include:

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with company match
• Pre-tax spending accounts including health care FSA and commuter savings
• Flexible paid time off
• Professional development reimbursement and ongoing skills training opportunities
• Employee resource groups
• Swag, ticket giveaways, and more!

At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win.

BetMGM is seeking a Sr. Business Operations Manager to support the Sports book Commercial Performance organization. This role will be responsible for identifying and implementing opportunities to improve processes, documentation, operational controls, and ways of working across the department. The Sr. Business Operations Manager will partner closely with leaders across Trading, Sports book, and related teams to drive process improvement initiatives, strengthen operational consistency, support compliance and audit readiness, and help scale the department through improved tools, automation, and documentation.

This role serves as a key operational resource within the department, owning efficient execution while maintaining high standards for quality, control, and customer experience.

• Partner with Sports book Commercial Performance leadership to improve day-to-day operating effectiveness across Trading, Promotions, VIP, and related sports book functions.
• Evaluate existing workflows, processes, and ways of working to identify opportunities for simplification, standardization, automation, and increased efficiency.
• Lead process improvement initiatives from assessment through implementation, including process mapping, stakeholder alignment, documentation, adoption planning, and measurement of outcomes.
• Develop, maintain, and enhance departmental documentation, standard operating procedures, training materials, controls documentation, and knowledge management resources.
• Establish and promote consistent ways of working across the organization, ensuring teams follow common processes, standards, and operational best practices.
• Conduct operational reviews and secondary checks of key processes and controls to allow consistency, quality, and compliance with established procedures.
• Own compliance, audit, and regulatory readiness efforts by maintaining documentation, coordinating responses, and ensuring appropriate operational controls are in place.
• Serve as a key stakeholder in the review and maintenance of customer-facing policies, procedures, and operational standards, partnering with Trading, Compliance, and other stakeholders as needed.
• Identify and implement automation opportunities, AI-enabled solutions, and workflow improvements that reduce manual effort and improve operational efficiency.
• Drive resolutions of operational challenges across the department and develop practical solutions that improve execution, communication, scalability, and customer experience.
• Track implementation and adoption of operational improvement initiatives, ensuring changes…