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Technical Support HelpDesk/Support

EMEA Customer Success Lead – FinTech API Partners

Job in Trenton, Mercer County, New Jersey, 08628, USA
Listing for: Diagram
Full Time position
Listed on 2026-02-22
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A financial services innovation company is seeking a Customer Success Manager to lead customer relationships post-contract and ensure successful outcomes for B2B clients. This role involves driving customer satisfaction, managing escalations, and collaborating cross-functionally to optimize the customer experience. Ideal candidates will have 4-6 years of experience in customer success and a strong understanding of SaaS and APIs. The position is remote with a focus on U.S. operations.
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